Billing & Subscription

Help Articles

Frequently Asked Questions

Can I cancel my subscription?

Yes, you can easily cancel your subscription at any time by logging into your account and going to your settings page. You can click the “Cancel Subscription” button to stop your subscription and avoid future billing. Please note that cancellation will be effective immediately, and you will lose access to our services once your current billing cycle ends.

What's the difference between the new plans and the old ones?

Our new plans offer you improved services and greater value at an affordable rate. We've simplified our offerings to provide you with everything you need to get your design or writing projects done, with the flexibility to upgrade with Add-ons as needed. Unlike our previous plans, which were tiered and could be confusing for some clients, our new plans are straightforward and easy to understand. While some of our old plans supported up to two active projects, our new plans no longer offer this feature, making them even more affordable for our clients.

Can I change my plan later on?

Yes, you can switch between the Unlimited Writing, the Unlimited Design, and the All-in-One Bundle plans at any time to better suit your needs. If you need additional projects or services, you can add flexible and scalable Add-ons to your plan and upgrade, downgrade, or cancel them anytime. We understand that your business needs may change over time, and we want to make sure that our services remain flexible and adaptable to your changing needs.

Will the new pricing affect existing customers on old pricing plans?

No, existing customers will continue to be charged the same rate they signed up for. However, if you cancel your account and decide to join us again in the future, you'll be charged at the new pricing rate.

How do you handle VAT for European clients?

As a US-based entity, we're not required to charge VAT for European clients. Instead, we recommend using a reverse-charge mechanism, which allows the client to self-account for VAT under the "reverse charge procedure" of their home country. 

This means that the client would account for VAT on their own VAT return rather than Reel Unlimited doing so. However, it's important to note that VAT regulations can be complex and vary by country, and the reverse-charge mechanism may not always be applicable. Therefore, we strongly advise our European clients to seek legal counsel to comply properly with their home country's VAT rules. 

For more information on the reverse-charge mechanism and VAT compliance in general, we recommend visiting the European Commission's website on VAT. However, please note that this information should not be construed as legal advice, and clients should always consult with their own legal counsel for guidance on their specific VAT situation.

What currencies do you accept for billing?

We currently only accept USD and do not support payment in other currencies.

Which Reel Unlimited subscription is right for my business?

Only one design plan, as Reel Unlimited offers a single design plan tailored to meet all your needs, whether you require basic graphic designs, custom illustrations, presentation design, motion graphics, website design, or a dedicated designer. Our plan is suitable for solo entrepreneurs, scaling startups, and large enterprises. The Unlimited Design Subscription costs just $969 monthly, covering print and digital media, social ads, packaging, unlimited requests, unlimited revisions, and source files.

How much cost Reel Unlimited?

Reel Unlimited's graphic design subscription services cost only $969 per month — hassle-free design membership with no set-up fees, contracts, minimum terms, or cancellation penalties.

Which countries does Reel Unlimited serve?

Reel Unlimited caters to clients globally! Our team collaborates remotely with you, regardless of your location, to handle your design needs. So whether you're based in one place or constantly traveling, we're here to help. However, as a US-based company, we're unable to serve businesses in sanctioned locations such as Belarus, Burma (Myanmar), Burundi, Central African Republic, the Crimea region of Ukraine, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, and Zimbabwe. Please note that this list is subject to change based on US regulations.

How does the trial work?

Sign up and start creating your projects — no risk. If for any reason you are not satisfied, we’ll refund your money within the first 7-days. We’re confident you’ll love the service, and it’ll be a great fit!

What happened to my plan if I previously subscribed to Reel Unlimited?

If you previously subscribed to Reel Unlimited, we will continue to honor your plan with its existing features or limits at the price you purchased it for until you cancel or choose to switch to our new plans. If you have canceled your subscription, you will need to purchase one of our new plans to access our services again, as our previous plans are no longer available.