Getting Started

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Frequently Asked Questions

How does support work?

As a paying customer, you'll have access to our dedicated support team through Slack, which we'll invite you to once you have an active subscription. Our live chat is available during business hours for full support for leads and visitors.

What softwares do you use?

Our design team relies on Figma and Adobe Suite to create beautiful and functional designs. We use Surfer SEO, Grammarly, and Copyscape to create high-quality content. To manage projects and billing, we use Slack and our Reel Unlimited dashboard, and we provide live chat and support through Intercom. For website development, we use a combination of Figma, Framer, and Webflow, as well as Shopify for eCommerce development.

Can I use Reel Unlimited for commercial projects?

Yes, you can use all the content produced by Reel Unlimited for your commercial projects without any limitations or restrictions.

What are Reel Unlimited's business hours?

Reel Unlimited's business hours vary depending on your location. You'll be assigned to a design or team that is online during the following business hours, Monday to Friday:

  • U.S.A., Canada, and Mexico: 9:00 am to 5:00 pm EST
  • Australia, New Zealand, Hong Kong, Malaysia, and Singapore: 2:00 am to 10:00 am GMT
  • Europe, UK, Nigeria, India, and South Africa: 9:00 am to 5:00 pm GMT

If your country isn't listed, don't worry! You'll be assigned to a team that offers you the best coverage.

However, the default and primary business hours for admin, billing operations, and customer support team is 9:00 am to 5:00 pm EST. The admin team is based in the US and follows US local and federal holidays. Please note that these hours apply to your design or team and Project Manager. For assistance during business days, you can reach out to the Customer Experience team via live chat or Slack.

Who is Reel Unlimited for?

Our on-demand design services is suitable for any client, but especially:

  • Service Centers
  • Spas & Salons
  • Printing Companies
  • Churches
  • Non-Profits
  • Charities
  • E-commerce and Retail Shops
  • Affiliate Marketers
  • Restaurants
  • Law Firms
  • Educational Institutions
  • Real Estate Agents
  • Mortgage Agents
  • Insurance Agents
  • Marketing Agencies
  • Social Media Managers
  • Business Development Managers
  • Amazon & Other E-commerce Merchants

Reel Unlimited is perfect for startups and affordable for small and medium-sized enterprises (SMEs), marketers, creative agencies, freelancers, and entrepreneurs seeking cost-effective, high-quality graphic design services on an ongoing basis. With Reel Unlimited, you can experience the benefits of an in-house designer without the substantial costs involved.

Where are Reel Unlimited designers located?

Reel Unlimited's highly skilled designers are meticulously vetted and handpicked from over 30 countries, including Eastern Europe, Asia, Australia, and North & South America. This diverse talent pool enables us to effectively address our clients' wide-ranging design requirements. In addition, our commitment to quality and customer satisfaction ensures that we work only with the best designers in the industry.

How many active projects can I have at once?

Our Unlimited Design, Unlimited Writing, and All-in-One Bundle plans allow for 1 active project at a time, which allows our team to focus on delivering high-quality projects that align with our brand values. Typically, this translates to 1 writing or design project per day, with a team of 3–4 professionals working together to ensure each project receives the attention it deserves. If you need more than one active project at a time, we offer flexible Add-ons that you can easily include with your existing subscription. These Add-ons are priced lower than purchasing another subscription, but still provide the same quality and value.

Have other questions?

You can find more answers to your questions on our comprehensive FAQs page. If you can't find what you're looking for, please don't hesitate to reach out to our team at support@reelunlimited.com. We're always here to help.