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Frequently Asked Questions

Who owns the copyright?

You retain full ownership of the copyright for any content created for you during and after your subscription.

Do you offer same-day turnaround?

Yes, we offer same-day turnaround for selected Light projects for clients who subscribed to the All-in-One Bundle. To receive same-day delivery, you need to create your tasks before 10 AM EST in Central Time and 10 AM CEST in Europe. Our team will ensure that your project is completed before 5 PM on the same day.

Please note that same-day turnaround is subject to availability and only available for selected Light projects.

How long does it take for requests to be completed?

Light graphic design requests are typically completed within 24 hours, with some tasks like social media posts and blog graphics being finished the same day if submitted before the cut-off time. More complex tasks, such as logos, custom illustrations, or websites, can take up to 48 hours. Reel Unlimited focuses on small tasks, so we cannot complete a full website within 24–48 hours. Instead, we work on tasks that can be feasibly finished within that time frame. If you have a larger project requiring more time, don't hesitate to get in touch with us via Slack or Live Chat. We will help you split your project into smaller tasks, making it easier for you to track progress.

How many requests can I submit at a time?

You can submit an unlimited number of requests. Your dedicated Project Manager will review them, ensuring all necessary details are provided, and then assign them to creatives according to their skills requirements. By default, your requests will be completed one at a time in the order submitted. However, if needed, you can adjust the priority levels (High, Medium, or Low). For example, if you submit 15 tasks, you can designate 5 as High priority, 5 as Medium, and 5 as Low. We will complete all High-priority tasks first, followed by Medium and then Low-priority tasks. Of course, you can change the priority of tasks in your queue at any time.

Can you create print-ready designs?

Absolutely! When requesting print designs, please provide the following details:

  1. Indicate if you need crop/trim marks added.
  2. Specify the bleed size if you or your printer has a preference. If not, our team can recommend and apply a bleed based on the design dimensions.

After receiving your files, double-check that they meet your brief and the printer's specifications before proceeding with printing. We strongly recommend a test print to ensure all design elements, such as QR codes, are clear and suitable for their intended purpose.

If you or your printer need any changes for optimal print output, please inform us, and we'll make the necessary edits as soon as possible.

How many tasks will my team work on each day?

With the Reel Unlimited Design subscription, your Dedicated Design Team will work on one task at a time. If a task takes less than a day to complete, they will start the next task in the queue, but the expected delivery will be the following day.
For tasks that require more than a day, your project manager will send daily updates on the status. As tasks are completed, their status will change from "In Progress" to "Ready for Review," and new requests will be initiated.

Can I truly submit requests for unlimited brands?

Yes, absolutely! You can submit design requests for an unlimited number of brands, businesses, side projects, or clients. We're here to assist you with all your design needs under a single flat monthly payment.

Do you use design templates?

At Reel Unlimited, we provide custom designs crafted from scratch or designs that combine custom work with customized stock elements, depending on the best approach for the client's brief.

We ensure that any stock elements used are licensed correctly for you as the end-user (not for resale). If you require designs for resale purposes, we deliver entirely custom designs. Please inform your Project Manager about the intended use of your designs when submitting your requests!

Can I resell the designs Reel Unlimited creates for me?

Yes, you can resell the designs created by your Reel Unlimited Team. When creating a design request, please select "For resell," and we will ensure all assets are created from scratch exclusively for you, granting you full rights to sell the design.

For non-resellable design requests, your team will create the design from scratch and/or use stock elements or photos as needed. Clients with the White Label for agency add-on receive exclusive reselling rights for all designs created for them by default.

We carefully verify every element and stock photo used to ensure proper end-user licensing. We assume any materials you provide are licensed and owned by you. If you send unlicensed materials, please note that Reel Unlimited is not liable for the rights of the final design.

What types of designs are not offered by Reel Unlimited?

While Reel Unlimited's graphic design services are powerful, some projects require specialists, in-house teams, or additional skills and resources. Therefore, to maintain productivity and quality, we do not fulfill the following types of requests:

  • 3D/CAD projects
  • Ad development
  • Advanced animations
  • Coding & development
  • Complex photo manipulation
  • Content writing (offered separately or in the All-in-One Bundle only)
  • Copywriting (offered separately or in the All-in-One Bundle only)
  • Creative consultation (available as a separate service)
  • Digital painting and game assets
  • Fillable or interactive PDF documents
  • Highly complex or fine art illustrations
  • HTML5 Ads
  • Inappropriate requests (sexually explicit, defamatory, ethnically or racially offensive, or against Reel Unlimited's core values)
  • Manual typing (e.g., typing text from images, creating ad titles, researching copy)
  • Marketing strategy
  • Mobile & app design projects (available as a separate service)
  • No-code development (available as a separate service)
  • Photography
  • Programming, coding, or development
  • SEO optimization (available as a separate service)
  • Storyboarding
  • Trademarked names, brands, or quotes
  • Transcribing videos
  • UI/UX design (available as a separate service)
  • Unsupported file formats
  • Video shoots
  • Whiteboard videos
  • WordPress development
How can I request revisions?

Upon receiving the initial draft, you'll receive a built-in annotation and feedback link, allowing you to post your feedback directly on the image or website easily. Once you submit your feedback, our design team will promptly address it with care. Typically, revisions are handled within the same day or 24 hours. Alternatively, you can submit your feedback via Slack or the task comment section, and your dedicated project manager will attend to it immediately. With unlimited revisions, we'll make adjustments until you're completely satisfied.

What information should I include in my design request?

To ensure that your design request is effective and provides the necessary information for our designers, your request should include a comprehensive graphic design brief. This brief should outline the project's objectives, requirements, and any relevant details that will help our designers understand your needs and expectations.

To create an effective design brief, consider including the following information:

  1. Project description and objectives
  2. Brand profile and guidelines (if applicable)
  3. Target audience and demographics (if applicable)
  4. Required design assets, images, and copy
  5. Preferred design styles or examples for inspiration
  6. Specific dimensions or file formats needed
  7. Desired turnaround time 

Additionally, using a tool like Loom can make your brief even more effective. Loom allows you to record your screen and voice, providing valuable insights into your thought process. Then, by speaking directly to the designer and showing them what you want, you can help them create a design that meets your expectations.

In summary, a comprehensive design brief is crucial for a successful project outcome. By providing clear, concise, and detailed information, you can ensure that our designers have everything they need to create the perfect design. If you need assistance formatting your request or have any questions, please contact us through the built-in live chat on the Reel Unlimited intuitive dashboard.

Can I resell any of the copy Reel Unlimited creates for me?

Definitely! Since you've paid for the content, you have the freedom to use it as you please, including reselling it.

What is the turnaround time?

Our turnaround time is 24 hours for most writing and design projects. Additionally, All-in-One Bundle subscribers get same-day turnaround on selected tasks.

How many brands can I submit requests copywriting requests for?

As many as you’d like! We love working with agencies and serial entrepreneurs to help them grow.