Frequently asked questions
Here you can find Frequently asked questions. We help you to find the answer!
Subscriptions, payment and billing
Yes, unlike many design agencies, we want you to be fully satisfied with our services. If the design falls short even after a revision, or if you're dissatisfied with our overall service, contact us within 5 days of signing up. We will refund your initial monthly payment minus a $30 processing fee or equivalent in your local currency.
Note that subscription renewals are non-refundable. However, we send email notifications 3 days before each monthly renewal payment. That way, if you wish to pause or cancel, you can do so easily before the next charge. Our goal is for clients to only pay for services they need and want.
If you have no upcoming design needs, you can pause your subscription. Sometimes, you only use the services for a month or two.
Importantly - pausing applies only to future renewals, not your current active subscription. Whether you use the services for just a few or unlimited projects, already paid periods cannot be paused. Only upcoming renewals are eligible.
Pausing stops charges for those upcoming cycles while locking in your pricing, protecting your rate if prices increase during that time. You can pause for up to 3 months and restart when needing services again.
To pause, login to your billing account and, under “Subscription Management,” select to pause your subscription for 1-3 future monthly periods. Full access remains during active subscriptions already paid for.
It depends. Pausing keeps your account active but halts projects and billing during quiet times when budgets get confirmed.
If you will use the service again in 1-3 months, pausing is better than canceling. When paused, no new work is started, but you keep access to finished tasks. Our Slack also remains available for you to contact us. Only cancel if you are certain services are no longer needed.
Canceling ends your subscription at the next billing date. Your project data gets removed 6 months after cancellation. So you need to be sure you have a copy of your data before canceling or downloading it within 6 months. Otherwise, the work will be lost forever. Also, there will be no changes or modifications allowed when you cancel your subscription beyond buying individual projects:
- $295 per graphic or video project (Maximum 45 seconds)
- $695 per website project (Maximum 6 pages)
Of course, you can re-subscribe anytime, but you will lose your previous rate. So if the service was previously $1295 and now is $2295, you will have to pay the higher current price.
Our primary billing currency is USD. However, we accommodate our payment options to support the following currencies:
- AUD (Australian dollar)
- CAD (Canadian Dollar)
- CHF (Swiss Franc)
- EUR (Euro)
- GBP (British Pound Sterling)
- NZD (New Zealand Dollar)
- SGD (Singapore Dollar)
- PLN (Polish Zloty)
When you visit REEL UNLIMITED's website, our system will automatically detect and display prices in the currency of your location based on your browser settings. For customers in the US or any other country not mentioned above, billing will be in USD.
Absolutely no, there are no long-term contracts or commitments to use REEL UNLIMITED. You can purchase a monthly, quarterly, or yearly subscription, and you're free to cancel anytime in the billing section of your account. We believe in earning your business through high-quality work and exceptional service, and we don't believe in locking our clients into lengthy contracts.
Unlike our competitors, you don't need to call us or send an email to cancel your subscription, and you can do it yourself.
We offer flexible billing cycles:
- Monthly plans: You are billed each month on the same calendar date as your initial signup date.
- Quarterly plans: You are billed every 3 months based on your initial signup date.
- Yearly plans: You are billed once per year based on your initial signup date. Yearly plans are available upon request.
All plans auto-renew on their selected billing cycles until you decide to cancel. You can switch, pause or cancel your plan at any time to avoid future charges.
You can begin right away - even today. After subscribing, you'll instantly receive an invitation to complete a brief onboarding form. This allows us to personalize your access to the REEL UNLIMITED App - our streamlined project management dashboard.
Through the App, you can start submitting design requests, invite collaborators, manage billing, and more. We'll also send a Slack invite so you can join our channel for real-time updates and communication with the team.
The quick and simple onboarding process takes 10-20 minutes. Then your account will be active and ready to start requesting designs from our talented team!
REEL UNLIMITED's graphic design subscription plans start at $795 per month for the Light plan, $1,295 per month for the Standard plan, and $2,295 per month for the Pro plan. The Pro plan uniquely allows up to 3 design projects concurrently and includes Webflow development.
Our Light plan ($795/month) provides everything you need for daily design tasks, including logos, branding, marketing graphics, illustrations, animated graphics, and video design. However, it supports only one active design request at a time.
The Standard plan ($1,295/month) offers similar services but allows two simultaneous design requests, effectively doubling output potential. Services include logos, branding, marketing materials, illustrations, animations, and video.
The Pro plan ($2,295/month) comprises all Light and Standard plan services. Additionally, it includes on-demand website and landing page design with Figma plus Webflow development. With support for three concurrent requests, it triples potential daily output. Framer, Shopify and Wix development services are coming soon.
Subscriptions, payment and billing
Yes, unlike many design agencies, we want you to be fully satisfied with our services. If the design falls short even after a revision, or if you're dissatisfied with our overall service, contact us within 5 days of signing up. We will refund your initial monthly payment minus a $30 processing fee or equivalent in your local currency.
Note that subscription renewals are non-refundable. However, we send email notifications 3 days before each monthly renewal payment. That way, if you wish to pause or cancel, you can do so easily before the next charge. Our goal is for clients to only pay for services they need and want.
If you have no upcoming design needs, you can pause your subscription. Sometimes, you only use the services for a month or two.
Importantly - pausing applies only to future renewals, not your current active subscription. Whether you use the services for just a few or unlimited projects, already paid periods cannot be paused. Only upcoming renewals are eligible.
Pausing stops charges for those upcoming cycles while locking in your pricing, protecting your rate if prices increase during that time. You can pause for up to 3 months and restart when needing services again.
To pause, login to your billing account and, under “Subscription Management,” select to pause your subscription for 1-3 future monthly periods. Full access remains during active subscriptions already paid for.
It depends. Pausing keeps your account active but halts projects and billing during quiet times when budgets get confirmed.
If you will use the service again in 1-3 months, pausing is better than canceling. When paused, no new work is started, but you keep access to finished tasks. Our Slack also remains available for you to contact us. Only cancel if you are certain services are no longer needed.
Canceling ends your subscription at the next billing date. Your project data gets removed 6 months after cancellation. So you need to be sure you have a copy of your data before canceling or downloading it within 6 months. Otherwise, the work will be lost forever. Also, there will be no changes or modifications allowed when you cancel your subscription beyond buying individual projects:
- $295 per graphic or video project (Maximum 45 seconds)
- $695 per website project (Maximum 6 pages)
Of course, you can re-subscribe anytime, but you will lose your previous rate. So if the service was previously $1295 and now is $2295, you will have to pay the higher current price.
Our primary billing currency is USD. However, we accommodate our payment options to support the following currencies:
- AUD (Australian dollar)
- CAD (Canadian Dollar)
- CHF (Swiss Franc)
- EUR (Euro)
- GBP (British Pound Sterling)
- NZD (New Zealand Dollar)
- SGD (Singapore Dollar)
- PLN (Polish Zloty)
When you visit REEL UNLIMITED's website, our system will automatically detect and display prices in the currency of your location based on your browser settings. For customers in the US or any other country not mentioned above, billing will be in USD.
Absolutely no, there are no long-term contracts or commitments to use REEL UNLIMITED. You can purchase a monthly, quarterly, or yearly subscription, and you're free to cancel anytime in the billing section of your account. We believe in earning your business through high-quality work and exceptional service, and we don't believe in locking our clients into lengthy contracts.
Unlike our competitors, you don't need to call us or send an email to cancel your subscription, and you can do it yourself.
We offer flexible billing cycles:
- Monthly plans: You are billed each month on the same calendar date as your initial signup date.
- Quarterly plans: You are billed every 3 months based on your initial signup date.
- Yearly plans: You are billed once per year based on your initial signup date. Yearly plans are available upon request.
All plans auto-renew on their selected billing cycles until you decide to cancel. You can switch, pause or cancel your plan at any time to avoid future charges.
You can begin right away - even today. After subscribing, you'll instantly receive an invitation to complete a brief onboarding form. This allows us to personalize your access to the REEL UNLIMITED App - our streamlined project management dashboard.
Through the App, you can start submitting design requests, invite collaborators, manage billing, and more. We'll also send a Slack invite so you can join our channel for real-time updates and communication with the team.
The quick and simple onboarding process takes 10-20 minutes. Then your account will be active and ready to start requesting designs from our talented team!
REEL UNLIMITED's graphic design subscription plans start at $795 per month for the Light plan, $1,295 per month for the Standard plan, and $2,295 per month for the Pro plan. The Pro plan uniquely allows up to 3 design projects concurrently and includes Webflow development.
Our Light plan ($795/month) provides everything you need for daily design tasks, including logos, branding, marketing graphics, illustrations, animated graphics, and video design. However, it supports only one active design request at a time.
The Standard plan ($1,295/month) offers similar services but allows two simultaneous design requests, effectively doubling output potential. Services include logos, branding, marketing materials, illustrations, animations, and video.
The Pro plan ($2,295/month) comprises all Light and Standard plan services. Additionally, it includes on-demand website and landing page design with Figma plus Webflow development. With support for three concurrent requests, it triples potential daily output. Framer, Shopify and Wix development services are coming soon.
Design services and scope of work
Our turnaround averages 24-48 hours per design - we aim for quick delivery on all projects. You can have 1-3 active projects simultaneously, depending on your subscription plan. In a typical month, estimated deliveries are:
- Light plan: ~15 average projects
- Standard plan: ~30 average projects
- Pro plan: ~45+ average projects
For simple graphics and revisions, we often deliver same-day. Larger websites and animations take more time. Completion volume also depends on the complexity of your requests. See detailed estimates for common project types here.
Note: These are estimations. Actual monthly production capacity varies based on design complexity and revisions required.
With quick 24-48 hour turnarounds and multiple concurrent design slots, you gain efficiency - allowing focus on higher priorities rather than production bottlenecks.
No problem. We offer unlimited revisions until you are 100% satisfied. If the initial design misses the mark, we'll keep collaborating to refine it based on your feedback. Our goal is your complete satisfaction. We'll make tweaks and adjustments as many times as needed to create an end result you truly love. Just provide your input, and we'll keep perfecting it.
We believe in written communication as it helps us stay accountable for what we say. We are an asynchronous company, so we do not conduct calls. To communicate with us, you can use a Slack Connected channel if you already have a premium Slack account.
For project-related discussions, we have a friend dashboard where you can brief us on the work that needs to be done and track the progress. For general support and inquiries, our friendly customer service team is available via live chat and email from Monday to Friday.
You can initiate a chat by clicking on the Reel Unlimited icon on the right of the website or the web app. To send us an email, please use service@reelunlimited.com, and we will respond within 24 hours.
Revisions are usually completed within 24 hours or less. You can request unlimited revisions on drafts.
We use leading industry software to deliver exceptional and innovative designs. This includes:
- Figma: For UI/UX design, wireframing, prototypes
- Adobe Creative Cloud: Primarily Illustrator, Photoshop, After Effects
- Canva: For animated presentations, documents, social posts
- Webflow: For no-code web design, CMS themes, animations
By leveraging the latest tools and our creative expertise, we translate clients' visions into beautiful, effective designs across all digital and print platforms.
Yes, once you sign up, you can submit as many design requests as you need. Your requests will be added to your design queue. Depending on your subscription plan, we will fulfill them by working on 1-3 design tasks at a time.
With our Light plan, we handle one (1) design task at a time. The Standard plan allows us to work on two (2) tasks simultaneously. The Pro plan enables three (3) concurrent design tasks. If you're on a Custom plan, we can discuss activating more simultaneous design tasks to match your workload.
While you can make unlimited requests, we manage actively working on them to ensure quality. But submitting additional requests won't incur any extra fees or restrictions - we'll queue them up and complete them as fast as possible!
Our services span 4 key categories: Graphic Design, Motion Graphics, Website Design, and Webflow Development. You can request over 100 types of designs for your business, including:
- Social media graphics
- Banners & ads
- Packaging & merchandise
- Email templates
- Books & eBooks
- Brochures & flyers
- Photo editing
- Webflow development
- Websites
- Billboards
- Trade show banners
- Landing pages
- Logos & branding
- Motion graphics
- Custom illustrations
- Presentation decks
In short, you can request nearly anything within our official scope of services, which covers a wide range of design needs. See the full details in our help article here.
Design subscriptions or subscription-based design services like REEL UNLIMITED offer a convenient and affordable way to outsource your design needs. For a fixed monthly fee or retainer, you can access all the design services provided, including graphic design, video design, website design, and UI/UX design.
With a design subscription, you can submit as many design requests as you need during the month. Reel Unlimited will handle them all, typically working on 2-3 projects at a time or unlimited projects at a time, depending on your plan.
By subscribing to a design service like Reel Unlimited, you can overcome design bottlenecks and free up time to focus on other aspects of your business.
Copywriting services
Once you subscribe, you will receive access to the REEL UNLIMITED dashboard, where you can manage your account and billing, submit copy requests, and collaborate with writers.
Definitely! Since you have paid for the content, you are free to use it in any way you please, including reselling it.
Absolutely! During our editing and quality assurance process, we use CopyScape Premium to ensure that the copy you receive from Reel Copywriters is unique and exclusively yours.
Yes, we run every post through Copyscape, Grammarly, and Sapling to catch plagiarism and grammar errors. You can trust you'll receive 100% original content free of errors.
Our team of expert copywriters are native English speakers from the US, Canada, UK, and Australia. They are carefully vetted and trained on creating high-quality content.
You own full rights to use the content as you wish, including reselling or repurposing it for marketing. The posts are custom-created for your brand.
We ensure a hassle-free utilization of the content we create. Each project is automatically exported into .docx, .txt, or HTML files for seamless use across various platforms.
Revisions are usually completed within 24 hours or less. You can request unlimited revisions on drafts.
Absolutely. When you request a blog post or any other type of content, we will inquire about the primary keywords you wish to optimize. You can also provide specific instructions or formatting preferences during the content request process.
No problem! If the copy doesn't meet your expectations, we are committed to making unlimited revisions until it is just right. Click "request change" and give feedback to improve it. Attach edits or suggestions if needed. We'll revise the post based on your requests.
The copywriting services are charged exclusively in US Dollars.
If you sign up for our copywriting subscription, you will be billed monthly until you cancel. With our pay-as-you-go option, you are only billed when you place an order. There are no hidden fees or contracts.
No, we do not use AI tools for writing. Our human experts carefully craft every blog post, then proofread and edit them before delivery.
Yes, by default, we optimize all content using Surfer SEO. Upon receiving a request, our dedicated managing editors conduct keyword research and create a Surfer SEO project for it. This ensures not only well-written but also SEO-optimized content. The SEO project details are provided upon content delivery, included in all plans. We believe SEO-optimized content is fundamental and included at no extra cost for every project.
You can submit as many copywriting projects as you want. All plans support 1 concurrent copywriting task, which means we will work on your copywriting projects one at a time. All other projects will remain in the queue, and every time a copywriting project is completed, we will automatically start working on the next one in your queue.
You'll receive the first draft within 2-3 days, except for large or complex projects, which can take 3-5 days.
You can request almost any copywriting project for your business including homepage, service pages, about us pages, or any other landing pages, but also other types of content like blog posts, podcast scripts, sales copy, email copy, ad copy, product descriptions, and more!
Launched in 2022, The REEL UNLIMITED copywriting services (previously named as Reel Copywriters) provide unlimited and professionally written copywriting services for startups and digital agencies. With over 2.5 million words written for clients like Synthesia.io, SquareDash, Famous In Real Life, and Canix, the REEL UNLIMITED Copywriting Services is the best and most affordable way to get content done on time and every time.
Trial and onboarding
Refunds are allowed only during the 5 day trial period. Refunds are not provided for subscription upgrades after the trial period ends.
Yes. You can get a full refund within the first 5 days of starting your subscription, which includes your 5-day trial period.
Once your trial ends, you can easily upgrade to a paid subscription plan by contacting our live chat support team. We will send you a link to start your subscription. You can cancel your subscription at any time.
If you have an active subscription and not just a trial subscription, you own full copyright of any designs you requested through REEL UNLIMITED.
Once you sign up for a trial, you will receive an email invitation to join our online dashboard where you can submit your first task request. Your request will be fulfilled within 3-4 business days.
Unfortunately no. We don’t provide high-resolution files or source files to trial users. Unless you purchase a subscription, we cannot provide you with the original files. If you are interested in obtaining those files but are not ready to commit to a subscription, you can purchase those files for a one-time fee of $299, which will cover any graphic or video design task or a one-page website design task.
The REEL UNLIMITED risk-free trial is simple. You pay only $5 to submit one design project request through the REEL UNLIMITED online dashboard. Once submitted, our team will fulfill the request and complete the design order within 2-4 business days. You will receive the initial draft or design proposal with a watermark so you can evaluate the service. If you like the design and want to keep using our services, you can purchase a subscription plan based on your needs. If you don’t like it, we can part ways risk-free.
Yes, we are happy to provide you with a 5-day $5 trial where you can get one design task handled so you can test out REEL UNLIMITED for the price of a cup of coffee (at least in some cities). The trial covers almost all tasks included in the Light or Standard plans and selected tasks from the Pro plan.