Question 1

What is Reel Unlimited?

Accepted Answer

Reel Unlimited is a subscription-based design service that offers on-demand graphic design, motion graphics, and UI/UX design for Startups, SMBs, and Marketing teams at a flat monthly fee. Reel Unlimited Every day, hundreds of bootstrapped and venture-backed startups like Opta, ByteBao, HealthBird, Zealous, Teamworks, Braeside, Lakefront, Primaxx, and Solydaria rely on Reel Unlimited to get design tasks done in 24 hours.

Question 2

What’s unlimited graphic design?

Accepted Answer

Unlimited graphic design is a subscription-based design service that gives you dedicated designers to handle all your design projects, from logos and animated graphics to custom illustrations and presentations to websites and UI/UX development.

Question 3

How does your pricing work?

Accepted Answer

Check out our pricing page. Our pricing is a flat monthly subscription with no hourly charges or additional fees.

Question 4

What is the Reel Unlimited turnaround time?

Accepted Answer

Reel Unlimited delivers most design projects within 24 hours. However, the complexity of your projects can also affect delivery times of up to 72 hours.

Question 5

Are there any contracts to use Reel Unlimited?

Accepted Answer

Absolutely no, there are no contracts or commitments to use Reel Unlimited. You can cancel your subscription in the billing section of your account anytime. Unlike our competitors, you don't need to call us or send an email to cancel your subscription, and you can do it yourself.

Question 6

How does Reel Unlimited work?

Accepted Answer

Create as many design requests as you want, and then our designers will work on them one by one and make sure you get your designs within 24 hours on business days. Finally, you can review, approve, and receive your design files in any format you need, and then we automatically move on to your next task.

Question 7

What kind of designs doesn't Reel Unlimited offer?

Accepted Answer

Reel Unlimited is committed to building the best design services for startups. However, here are some types of services we DO NOT offer: Podcast editing; WordPress; Squarespace; Wix; Shopify; or website builders; Prototypes; Design guidance; branding advice, or marketing idea (We are not a marketing or advertising agency, we do design only); Coding (HTML/CSS/JS); Virtual assistant related tasks; Complex PDF documents; Complex photo manipulation; 3D design / CAD.

Question 8

What type of service do you support?

Accepted Answer

Reel Unlimited supports +50 types of graphic design requests covering almost everything startups may need to run and grow their business, from logo to landing page to social media graphics. You can check the detailed list at our help center.

Question 9

Who are the designers at Reel Unlimited?

Accepted Answer

Reel Unlimited works with vetted designers across more than 20 time zones, from Australia, Argentina, United States, Italy, United Kingdom, Indonesia, Spain, Mexico, India, etc. Reel Unlimited designers are carefully selected based on their experience, availability, and creativity.

Question 10

Can I get more than 1 request at the same time?

Accepted Answer

Yes, each Reel Unlimited plan comes with 1 task at the same time or a daily design update, but you can easily scale your subscription by doubling your daily output. Let us know as we usually offer a discount in a situation like this.

Question 11

How does support work?

Accepted Answer

We offer email and in-app live chat support for order status, payment and billing questions, or just for feedback. We always love to chat.

Question 12

Is payment secure?

Accepted Answer

Yes, we use Stripe to handle all our payments, and Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

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