Frequently asked questions
Have other questions? Drop us a line, and we will get back within 24 hours.
Can I really start for free?
Yes, start with 7 days on us, get 1 task done free, and subscribe to our once you're happy.
How it really works?
Working with Reel is simple and easy like this: 1) You sign up and create a design request. 2) We match your request to a designer, and you get the results in a maximum of 24 hours. 3) If you like it, you approve it, or if needed, you can ask for revisions. 4) You get your design and native sources files, and we move on to your next one.
How fast will I receive my designs?
On average, we deliver most projects in just 24 hours or less. However, more complex requests may take longer. If you have an emergency, you can request a rush delivery and your design done in 4-6 hours.
What type of project do you support?
Reel supports +40 types of graphic design requests that cover almost everything startups may need to run and grow their business, from logos to illustrations to Notion avatars to Product Hunt graphics.
How does support work?
We offer email and in-app live chat support for order status, payment and billing questions, or just for feedback. We always love to chat.
What is your refund policy?
We're fully committed to building a service that you love. If, for whatever reason, you're unsatisfied with Reel, don't hesitate to get in touch with us within 7 days of your subscription payment to receive a full refund.
What is Reel Unlimited?
Reel is a subscription-based marketplace that offers unlimited graphic design works for a flat monthly rate. Simply request a design, and get matched with pro designers that will handle it in 24 hours — your first design request is free.
Are there any contracts to use Reel?
Absolutely no, there are no contracts or commitments to use Reel. You can cancel your subscription at any time.
What if I don't like the design?
If you don't like the design, we will make it until you are satisfied or and if necessary, assign it to another designer who best matches your brand.
Who are the designers?
Vetted global designers across the globe power Reel Unlimited, you can meet our designer here.
Can I get an invoice?
Yes, through Stripe you’ll be emailed an invoice every time your subscription is renewed.
Is payment secure?
We use Stripe to handle all our payments and Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.