Frequently Asked Questions

Yes, we offer a white-label add-on that allows you to purchase our services without mentioning Reel Unlimited. This add-on includes priority orders, express delivery, and having our team communicate with your clients on your behalf. With our white-label service, you can offer your clients high-quality design and writing services while maintaining your branding and identity.

While we don't offer free trials, we stand behind the value of our services and offer a 7-day money-back guarantee on your first payment. We believe that investing time and resources into each of our clients allows us to provide a higher level of service and focus on those who are committed to working with us. If you have any concerns, our refund policy, and we're always happy to answer any questions you may have.

Renewal payment are not refundable.

No, there are no long-term contracts required. You can simply purchase a monthly, quarterly, biannual, or yearly subscription, and you're free to cancel anytime. We believe in earning your business through high-quality work and exceptional service, and we don't believe in locking our clients into lengthy contracts.

Unfortunately not. At our core, we prioritize providing high-quality, human-powered services to clients who appreciate the value we bring to their businesses. However, we do offer discounts for annual plans and non-profit organizations.

Unlimited Graphic Design means you can submit unlimited design projects on the Reel Unlimited dashboard without worrying about paying for each task separately. Instead, you pay a single affordable monthly fee of $969 with no contract, cancel anytime. Then, our professional and talented designers will deliver you 1 high-quality design project daily, Monday to Friday.

We've increased our pricing for several reasons.

Firstly, we've significantly expanded the number of design and writing services we offer, including No-code development and technical content marketing services, which adds more value to our clients.

Secondly, we've added new features like instant collaboration on Slack, white-label delivery, and work on Figma and Canva for some clients. We also work exclusively with tools like Surfer SEO and Fraser.

Thirdly, we've invested in expanding our team with talented designers and writers from the USA, Canada, Australia, and the UK. By doing so, we can continue to improve our client experience and add even more value to our community.

Absolutely. You'll receive an invoice via email every time your subscription is renewed, which you can access through Stripe and the Reel Unlimited dashboard.

As a paying customer, you'll have access to our dedicated support team through Slack, which we'll invite you to once you have an active subscription. Our live chat is available during business hours for full support for leads and visitors.

Our design team relies on Figma and Adobe Suite to create beautiful and functional designs. We use Surfer SEO, Grammarly, and Copyscape to create high-quality content. To manage projects and billing, we use Slack and our Reel Unlimited dashboard, and we provide live chat and support through Intercom. For website development, we use a combination of Figma, Framer, and Webflow, as well as Shopify for eCommerce development.

Yes, you can use all the content produced by Reel Unlimited for your commercial projects without any limitations or restrictions.

Reel Unlimited's business hours vary depending on your location. You'll be assigned to a design or team that is online during the following business hours, Monday to Friday:

• U.S.A., Canada, and Mexico: 9:00 am to 5:00 pm EST

• Australia, New Zealand, Hong Kong, Malaysia, and Singapore: 2:00 am to 10:00 am GMT

• Europe, UK, Nigeria, India, and South Africa: 9:00 am to 5:00 pm GMT

If your country isn't listed, don't worry! You'll be assigned to a team that offers you the best coverage.

However, the default and primary business hours for admin, billing operations, and customer support team is 9:00 am to 5:00 pm EST. The admin team is based in the US and follows US local and federal holidays. Please note that these hours apply to your design or team and Project Manager. For assistance during business days, you can reach out to the Customer Experience team via live chat or Slack.

Our on-demand design services is suitable for any client, but especially:

• Service Centers
• Spas & Salons
• Printing Companies
• Churches
• Non-Profits
• Charities
• E-commerce and Retail Shops
• Affiliate Marketers
• Restaurants
• Law Firms
• Educational Institutions
• Real Estate Agents
• Mortgage Agents
• Insurance Agents
• Marketing Agencies
• Social Media Managers
• Business Development Managers
• Amazon & Other E-commerce Merchants

Reel Unlimited is perfect for startups and affordable for small and medium-sized enterprises (SMEs), marketers, creative agencies, freelancers, and entrepreneurs seeking cost-effective, high-quality graphic design services on an ongoing basis. With Reel Unlimited, you can experience the benefits of an in-house designer without the substantial costs involved.

Reel Unlimited's highly skilled designers are meticulously vetted and handpicked from over 30 countries, including Eastern Europe, Asia, Australia, and North & South America. This diverse talent pool enables us to effectively address our clients' wide-ranging design requirements. In addition, our commitment to quality and customer satisfaction ensures that we work only with the best designers in the industry.

Our Unlimited Design, Unlimited Writing, and All-in-One Bundle plans allow for 1 active project at a time, which allows our team to focus on delivering high-quality projects that align with our brand values. Typically, this translates to 1 writing or design project per day, with a team of 3–4 professionals working together to ensure each project receives the attention it deserves. If you need more than one active project at a time, we offer flexible Add-ons that you can easily include with your existing subscription. These Add-ons are priced lower than purchasing another subscription, but still provide the same quality and value.

You can find more answers to your questions on our comprehensive FAQs page. If you can't find what you're looking for, please don't hesitate to reach out to our team at support@reelunlimited.com. We're always here to help.

Yes, you can easily cancel your subscription at any time by logging into your account and going to your settings page. You can click the “Cancel Subscription” button to stop your subscription and avoid future billing. Please note that cancellation will be effective immediately, and you will lose access to our services once your current billing cycle ends.

Our new plans offer you improved services and greater value at an affordable rate. We've simplified our offerings to provide you with everything you need to get your design or writing projects done, with the flexibility to upgrade with Add-ons as needed. Unlike our previous plans, which were tiered and could be confusing for some clients, our new plans are straightforward and easy to understand. While some of our old plans supported up to two active projects, our new plans no longer offer this feature, making them even more affordable for our clients.

Yes, you can switch between the Unlimited Writing, the Unlimited Design, and the All-in-One Bundle plans at any time to better suit your needs. If you need additional projects or services, you can add flexible and scalable Add-ons to your plan and upgrade, downgrade, or cancel them anytime. We understand that your business needs may change over time, and we want to make sure that our services remain flexible and adaptable to your changing needs.

No, existing customers will continue to be charged the same rate they signed up for. However, if you cancel your account and decide to join us again in the future, you'll be charged at the new pricing rate.

As a US-based entity, we're not required to charge VAT for European clients. Instead, we recommend using a reverse-charge mechanism, which allows the client to self-account for VAT under the "reverse charge procedure" of their home country. 

This means that the client would account for VAT on their own VAT return rather than Reel Unlimited doing so. However, it's important to note that VAT regulations can be complex and vary by country, and the reverse-charge mechanism may not always be applicable. Therefore, we strongly advise our European clients to seek legal counsel to comply properly with their home country's VAT rules. 

For more information on the reverse-charge mechanism and VAT compliance in general, we recommend visiting the European Commission's website on VAT. However, please note that this information should not be construed as legal advice, and clients should always consult with their own legal counsel for guidance on their specific VAT situation.

We currently only accept USD and do not support payment in other currencies.

Only one design plan, as Reel Unlimited offers a single design plan tailored to meet all your needs, whether you require basic graphic designs, custom illustrations, presentation design, motion graphics, website design, or a dedicated designer. Our plan is suitable for solo entrepreneurs, scaling startups, and large enterprises. The Unlimited Design Subscription costs just $969 monthly, covering print and digital media, social ads, packaging, unlimited requests, unlimited revisions, and source files.

Reel Unlimited's graphic design subscription services cost only $969 per month — hassle-free design membership with no set-up fees, contracts, minimum terms, or cancellation penalties.

Reel Unlimited caters to clients globally! Our team collaborates remotely with you, regardless of your location, to handle your design needs. So whether you're based in one place or constantly traveling, we're here to help. However, as a US-based company, we're unable to serve businesses in sanctioned locations such as Belarus, Burma (Myanmar), Burundi, Central African Republic, the Crimea region of Ukraine, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, and Zimbabwe. Please note that this list is subject to change based on US regulations.

Sign up and start creating your projects — no risk. If for any reason you are not satisfied, we’ll refund your money within the first 7-days. We’re confident you’ll love the service, and it’ll be a great fit!

If you previously subscribed to Reel Unlimited, we will continue to honor your plan with its existing features or limits at the price you purchased it for until you cancel or choose to switch to our new plans. If you have canceled your subscription, you will need to purchase one of our new plans to access our services again, as our previous plans are no longer available.

Join the best white label graphic design solution in just 3 steps:

1. Pick the Unlimited Design plan and add the White Label for Agency add-on available at the checkout. We'll know right away that you're an agency.
2. You can start sending projects for your clients as soon as you sign up. A Reel Unlimited team member will also contact you to help you make the most of your plan.
3. When a project is done, we send you white label drafts that you can show your clients, making it look like your team did the work. If your clients like the design, we'll send you the final files immediately.

As a white label user, your projects get extra attention and priority. We know that you and your clients need time to review each task, so while you review one task, we start working on the next one. This way, you can save time and can get more done.

White-label means that you can offer your clients graphic design and community management services while we handle the work behind the scenes. The great thing is you'll make a nice profit doing it.
We want to build lasting relationships with our clients and aim for a situation where everyone wins - your company, clients, and Reel Unlimited.

Yes, you can resell our services or use the designs we make for you in any business-related way. For example, when we create designs for your agency, you can sell them to your clients or use them for other commercial purposes, helping you grow your marketing agency.

White label services offered by Reel Unlimited allow your marketing agency to outsource graphic design tasks to a dedicated design team confidently. This means that the designs created by the team are branded with your agency's name, not Reel Unlimited. This way, your clients receive professional designs as if they were made in-house by your agency. At the same time, you benefit from the expertise and efficiency of a specialized design team working behind the scenes.

Given the surge in numerous design subscription providers, selecting the best unlimited graphic design service can be challenging. However, considering factors such as popularity, online reviews, and reputation, we've compiled a list of the top 5 Unlimited Graphic Design Services:

1. Reel Unlimited
2. Design Pickle
3. ManyPixels
4. Penji
5. Kimp
   

Additionally, you can explore an extensive list of up to 100 unlimited graphic design services in the official Reel Unlimited Listing. This curated directory offers a broader range of unlimited graphic design service providers for you to choose from, ensuring you find the perfect fit for your needs.

You can submit as many requests as you'd like. Your chosen provider's dedicated Project Manager will examine each request to ensure all essential information is included and then allocate the tasks to the appropriate creatives based on their skillsets. Typically, most companies allow for 1 or 2 active design requests at any given time.

Usually, there is no contract to use unlimited graphic design services because most companies like Reel Unlimited, Penji, or ManyPixels offer a no-contract subscription model, meaning that you can subscribe on a month-to-month basis cancel at any time without any penalty. This model provides flexibility and enables you to use the service as needed without a long-term commitment. However, it's important to carefully review the terms and conditions of each service before subscribing, as some may require a longer-term commitment or have other restrictions.

Unlimited graphic design services' costs vary widely, with basic packages starting around $400-600 per month and comprehensive packages costing $700-900 or more. When considering pricing, it's important to research different providers and compare their services and the quality of designs. Beware of overly cheap like Graphically, DesignTork, Design Shifu, etc. or expensive services Designjoy, Product Alchemy, Designity, etc. as they may deliver low-quality designs or be individual freelancers.

Unlimited graphic design services can vary in cost depending on the provider and the level of support you require. Some basic packages start at around $400-600 per month, while more comprehensive packages can cost $700-900 or more monthly. When comparing pricing, it's essential to consider the services offered, quality of designs, and any additional costs like setup fees or file storage fees.

It's crucial to avoid excessively cheap services, like Graphically, DesignTork, Undullify, Bee All Design, and Design Shifu, as they may deliver low-quality designs. Conversely, be cautious of expensive services like Designjoy, Product Alchemy, Growmodo, DesignPulse, and Designity, as they may not be actual agencies or teams but individual freelancers exploiting the unlimited design concept to generate income.

To make the best decision for your business, research different providers, compare their services, and read customer reviews. A reputable unlimited graphic design service should offer a reasonable pricing structure, diverse design options, and excellent customer support to ensure your satisfaction.

If you're considering subscribing to an unlimited graphic design service, it's important to consider whether it aligns with your needs and budget. Here are a few questions you can ask yourself to help determine if it's the right fit for you:

1. Do you have a high volume of design work that needs to be completed on a regular basis? An unlimited service may not be your most cost-effective option if you only need a few designs per year.
2. Are you comfortable communicating your design needs and providing feedback to a team of designers? Unlimited design services typically involve working with a team of designers rather than a dedicated designer, so you'll need to effectively communicate your vision and provide feedback to get the desired results.
3. Do you have the budget to support an ongoing subscription service? Unlimited design services typically involve a monthly or annual subscription fee, so you'll need to make sure you can afford to pay for the service on an ongoing basis.
4. Do you need a wide range of design services or just a few specific types of designs? If you only need a few specific types of designs (e.g., logos, social media posts), hiring a freelancer or design agency on a per-project basis may be more cost-effective.

Overall, the best way to determine if an unlimited graphic design service is right for you is to carefully consider your design needs and budget and weigh them against the cost and flexibility of the service.

It's possible to outsource the design needs of a company to a subscription-based service rather than maintaining an in-house design department. This approach can be cost-effective and provide access to a wide range of design expertise. However, it's essential to remember that this approach has potential drawbacks.

One potential benefit of using a subscription-based design service is that it can reduce overhead costs associated with maintaining an in-house design department, such as salaries and benefits for the design team. Additionally, a subscription-based service may provide access to a wider range of design expertise than an in-house team, as the service likely has a larger pool of designers with various specializations.

On the other hand, there are also potential drawbacks to using a subscription-based design service. One is that it can be harder to ensure consistency in designing a company's products or marketing materials when using multiple designers from different services. In addition, communication may be easier if the company can establish a direct relationship with its designers, making it easier to give clear direction and feedback on projects. Moreover, the company may need more control over the design process and may be at the mercy of the service's schedule and priorities.

Overall, the decision to replace an in-house design department with a subscription-based service will depend on the specific needs and goals of the company, as well as its budget and resources. Therefore, it's worth carefully considering the potential benefits and drawbacks before deciding. At Reel Unlimited, we're dedicated to helping you find the ideal solution that aligns with your specific needs. Please don't hesitate to contact us via live chat if you need assistance making your decision.

The turnaround time for an unlimited graphic design agency depends on the specific agency and the volume and complexity of the design requests. Some agencies may be able to complete design requests within a few hours or a day, while others may take longer, especially if the requests are more complex or require more time and resources. In general, unlimited graphic design agencies aim to complete requests quickly to satisfy their clients and ensure their workflow remains efficient. However, clarifying the expected turnaround time with the agency before beginning a project is important to ensure you understand their delivery schedule clearly.

Most services offer money-back guarantees; some even provide free or discounted trials when you submit a credit card to verify your commitment. By trying out these offers, you can evaluate if the unlimited graphic design service meets your needs and expectations before fully committing to a subscription.

Unlimited graphic design allows you to receive unlimited design projects at a flat monthly rate. For example, Reel Unlimited charges a fixed fee of $969 per month, allowing you to request unlimited design projects, such as logos, flyers, banners, landing pages, and icons, which professional designers will complete in 24 hours.

This innovative and cost-effective approach saves you both time and money by offering you a dedicated design team at an affordable price. In addition, with Unlimited Graphic Design services, there's no longer a need to hire freelancers for individual design projects or employ a full-time in-house designer for ongoing graphic design tasks. Instead, by paying a fixed monthly fee, you can submit unlimited design requests, and depending on your provider, you may have 1 or 2 tasks completed simultaneously.

Reel Unlimited typically delivers within 24 hours. However, the actual time may vary based on project complexity and your subscription plan.

Our team at Reel Unlimited primarily works on Eastern Standard Time (EST) from 10 am to 6 pm, Monday to Friday. However, we also have a dedicated team that serves our international clients in the Central European Summer Time zone (CEST) from 10 am to 6 pm, Monday to Friday. We're committed to providing exceptional service to all our clients, regardless of location.

Reel Unlimited completes most writing projects within 24 hours. Our plans offer up to 800 words of quality content per day, which can be used for a single project or split across multiple projects. Projects exceeding 800 words will be completed in multiple days, with a maximum of 800 words per day.

Yes, absolutely, we use SurferSEO by default and also provide complimentary optimization using Frase and Contentpace if you don't use Surfer. All of these services are available at no additional cost. When creating your task, simply input the primary keywords or topics you want your copy optimized for. Our writers will use Surfer or Frase by default to produce unique, well-written, and well-optimized content that combines excellent readability with high-ranking potential.

Yes, absolutely. When you request a blog post or any other type of content, we'll inquire about the primary keywords you'd like to have optimized. Additionally, you can provide specific instructions or formatting preferences during the content request process.

Not at all. These tools haven't reached a level of maturity to provide an excellent user experience without compromising quality. At Reel Unlimited, every piece of copy is meticulously crafted by a subject matter expert, proofread, and edited twice before delivery.

Yes. You can submit as many copywriting projects as you want, and we'll work on them one at a time. While we strive to deliver 800 high-quality words daily, please remember that we're human and doing our best. After completing a project, we'll move on to the next one in your queue.
If you need more words per day, we offer add-ons that can provide additional daily projects.

Upon receiving your copy request, we tackle it as quickly as humanly possible. We then aim to deliver your project within 1-2 business days, depending on its complexity or the volume of work requested. For instance, a 2400-word blog post may take approximately 3 business days. If you have urgent or deadline-driven tasks, kindly indicate this, but be aware that we cannot guarantee meeting specific deadlines.
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Please note that we don't provide any SLAs or turnaround guarantees. Our clients deserve finely crafted copy, which may occasionally require extra time. Rest assured, we're committed to addressing your requests promptly!

You can add unlimited projects to your queue, and we'll work through them one project at a time, with an output of approximately 800 words per day. If you need to increase the number of projects per day, you can simply adjust your subscription to include extra active projects. An active project refers to a project that is currently in progress.

If the copy we produce doesn't meet your expectations, we're committed to unlimited revisions until it's right. So don't worry – you won't offend us :). Our streamlined request process helps minimize potential issues, as we gather all the necessary information upfront to ensure we get it right the first time.

As the client, you own the copyright or license for the copy we create for you.

Our team members are located all around the globe. Most of our staff are native English speakers, and every piece of copy undergoes proofreading and editing by native English speakers/writers from the US, AU, CA, and UK before being delivered to you.

Absolutely! During our editing and quality assurance process, we utilize CopyScape Premium to ensure that the copy you receive from Reel Unlimited is unique and exclusively yours.

Currently, we don't provide a free trial. As real people who invest time and passion into every project, charging upfront allows us to filter out customers who don't intend to continue with our services. We include unlimited revisions in each package if you're unsatisfied with our work. Additionally, if you are still unhappy, we offer a 7-day money-back guarantee on your initial subscription payment.

We ensure that our content is easily accessible and ready for use. Each project is automatically exported into various formats, such as .docx, .txt, or HTML files, allowing you to utilize the content across different platforms conveniently.