Frequently Asked Questions

Find Answers to Your Reel Unlimited Questions with Our FAQs.

❓Sales FAQs

Do you offer agency or white-label features?

Yes, we offer a white-label add-on that allows you to purchase our services without mentioning Reel Unlimited. This add-on includes priority orders, express delivery, and having our team communicate with your clients on your behalf. With our white-label service, you can offer your clients high-quality design and writing services while maintaining your branding and identity.

Do you offer a free trial?

While we don't offer free trials, we stand behind the value of our services and offer a 7-day money-back guarantee on your first payment. We believe that investing time and resources into each of our clients allows us to provide a higher level of service and focus on those who are committed to working with us. If you have any concerns, our refund policy, and we're always happy to answer any questions you may have.

Renewal payment are not refundable.
Are there any contracts?

No, there are no long-term contracts required. You can simply purchase a monthly, quarterly, biannual, or yearly subscription, and you're free to cancel anytime. We believe in earning your business through high-quality work and exceptional service, and we don't believe in locking our clients into lengthy contracts.

Do you offer discounts?

Unfortunately not. At our core, we prioritize providing high-quality, human-powered services to clients who appreciate the value we bring to their businesses. However, we do offer discounts for annual plans and non-profit organizations.

What is "Unlimited Graphic Design"?

Unlimited Graphic Design means you can submit unlimited design projects on the Reel Unlimited dashboard without worrying about paying for each task separately. Instead, you pay a single affordable monthly fee of $969 with no contract, cancel anytime. Then, our professional and talented designers will deliver you 1 high-quality design project daily, Monday to Friday.

Why did you increase your pricing?

We've increased our pricing for several reasons.

Firstly, we've significantly expanded the number of design and writing services we offer, including No-code development and technical content marketing services, which adds more value to our clients.

Secondly, we've added new features like instant collaboration on Slack, white-label delivery, and work on Figma and Canva for some clients. We also work exclusively with tools like Surfer SEO and Fraser.

Thirdly, we've invested in expanding our team with talented designers and writers from the USA, Canada, Australia, and the UK. By doing so, we can continue to improve our client experience and add even more value to our community.

Can I receive an invoice for my subscription?

Absolutely. You'll receive an invoice via email every time your subscription is renewed, which you can access through Stripe and the Reel Unlimited dashboard.

🚀 Getting Started

How does support work?

As a paying customer, you'll have access to our dedicated support team through Slack, which we'll invite you to once you have an active subscription. Our live chat is available during business hours for full support for leads and visitors.

What softwares do you use?

Our design team relies on Figma and Adobe Suite to create beautiful and functional designs. We use Surfer SEO, Grammarly, and Copyscape to create high-quality content. To manage projects and billing, we use Slack and our Reel Unlimited dashboard, and we provide live chat and support through Intercom. For website development, we use a combination of Figma, Framer, and Webflow, as well as Shopify for eCommerce development.

Can I use Reel Unlimited for commercial projects?

Yes, you can use all the content produced by Reel Unlimited for your commercial projects without any limitations or restrictions.

What are Reel Unlimited's business hours?

Reel Unlimited's business hours vary depending on your location. You'll be assigned to a design or team that is online during the following business hours, Monday to Friday:

  • U.S.A., Canada, and Mexico: 9:00 am to 5:00 pm EST
  • Australia, New Zealand, Hong Kong, Malaysia, and Singapore: 2:00 am to 10:00 am GMT
  • Europe, UK, Nigeria, India, and South Africa: 9:00 am to 5:00 pm GMT

If your country isn't listed, don't worry! You'll be assigned to a team that offers you the best coverage.

However, the default and primary business hours for admin, billing operations, and customer support team is 9:00 am to 5:00 pm EST. The admin team is based in the US and follows US local and federal holidays. Please note that these hours apply to your design or team and Project Manager. For assistance during business days, you can reach out to the Customer Experience team via live chat or Slack.

Who is Reel Unlimited for?

Our on-demand design services is suitable for any client, but especially:

  • Service Centers
  • Spas & Salons
  • Printing Companies
  • Churches
  • Non-Profits
  • Charities
  • E-commerce and Retail Shops
  • Affiliate Marketers
  • Restaurants
  • Law Firms
  • Educational Institutions
  • Real Estate Agents
  • Mortgage Agents
  • Insurance Agents
  • Marketing Agencies
  • Social Media Managers
  • Business Development Managers
  • Amazon & Other E-commerce Merchants

Reel Unlimited is perfect for startups and affordable for small and medium-sized enterprises (SMEs), marketers, creative agencies, freelancers, and entrepreneurs seeking cost-effective, high-quality graphic design services on an ongoing basis. With Reel Unlimited, you can experience the benefits of an in-house designer without the substantial costs involved.

Where are Reel Unlimited designers located?

Reel Unlimited's highly skilled designers are meticulously vetted and handpicked from over 30 countries, including Eastern Europe, Asia, Australia, and North & South America. This diverse talent pool enables us to effectively address our clients' wide-ranging design requirements. In addition, our commitment to quality and customer satisfaction ensures that we work only with the best designers in the industry.

How many active projects can I have at once?

Our Unlimited Design, Unlimited Writing, and All-in-One Bundle plans allow for 1 active project at a time, which allows our team to focus on delivering high-quality projects that align with our brand values. Typically, this translates to 1 writing or design project per day, with a team of 3–4 professionals working together to ensure each project receives the attention it deserves. If you need more than one active project at a time, we offer flexible Add-ons that you can easily include with your existing subscription. These Add-ons are priced lower than purchasing another subscription, but still provide the same quality and value.

Have other questions?

You can find more answers to your questions on our comprehensive FAQs page. If you can't find what you're looking for, please don't hesitate to reach out to our team at We're always here to help.

💰 Billing & Subscription

Can I cancel my subscription?

Yes, you can easily cancel your subscription at any time by logging into your account and going to your settings page. You can click the “Cancel Subscription” button to stop your subscription and avoid future billing. Please note that cancellation will be effective immediately, and you will lose access to our services once your current billing cycle ends.

What's the difference between the new plans and the old ones?

Our new plans offer you improved services and greater value at an affordable rate. We've simplified our offerings to provide you with everything you need to get your design or writing projects done, with the flexibility to upgrade with Add-ons as needed. Unlike our previous plans, which were tiered and could be confusing for some clients, our new plans are straightforward and easy to understand. While some of our old plans supported up to two active projects, our new plans no longer offer this feature, making them even more affordable for our clients.

Can I change my plan later on?

Yes, you can switch between the Unlimited Writing, the Unlimited Design, and the All-in-One Bundle plans at any time to better suit your needs. If you need additional projects or services, you can add flexible and scalable Add-ons to your plan and upgrade, downgrade, or cancel them anytime. We understand that your business needs may change over time, and we want to make sure that our services remain flexible and adaptable to your changing needs.

Will the new pricing affect existing customers on old pricing plans?

No, existing customers will continue to be charged the same rate they signed up for. However, if you cancel your account and decide to join us again in the future, you'll be charged at the new pricing rate.

How do you handle VAT for European clients?

As a US-based entity, we're not required to charge VAT for European clients. Instead, we recommend using a reverse-charge mechanism, which allows the client to self-account for VAT under the "reverse charge procedure" of their home country. 

This means that the client would account for VAT on their own VAT return rather than Reel Unlimited doing so. However, it's important to note that VAT regulations can be complex and vary by country, and the reverse-charge mechanism may not always be applicable. Therefore, we strongly advise our European clients to seek legal counsel to comply properly with their home country's VAT rules. 

For more information on the reverse-charge mechanism and VAT compliance in general, we recommend visiting the European Commission's website on VAT. However, please note that this information should not be construed as legal advice, and clients should always consult with their own legal counsel for guidance on their specific VAT situation.

What currencies do you accept for billing?

We currently only accept USD and do not support payment in other currencies.

Which Reel Unlimited subscription is right for my business?

Only one design plan, as Reel Unlimited offers a single design plan tailored to meet all your needs, whether you require basic graphic designs, custom illustrations, presentation design, motion graphics, website design, or a dedicated designer. Our plan is suitable for solo entrepreneurs, scaling startups, and large enterprises. The Unlimited Design Subscription costs just $969 monthly, covering print and digital media, social ads, packaging, unlimited requests, unlimited revisions, and source files.

How much cost Reel Unlimited?

Reel Unlimited's graphic design subscription services cost only $969 per month — hassle-free design membership with no set-up fees, contracts, minimum terms, or cancellation penalties.

Which countries does Reel Unlimited serve?

Reel Unlimited caters to clients globally! Our team collaborates remotely with you, regardless of your location, to handle your design needs. So whether you're based in one place or constantly traveling, we're here to help. However, as a US-based company, we're unable to serve businesses in sanctioned locations such as Belarus, Burma (Myanmar), Burundi, Central African Republic, the Crimea region of Ukraine, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, and Zimbabwe. Please note that this list is subject to change based on US regulations.

How does the trial work?

Sign up and start creating your projects — no risk. If for any reason you are not satisfied, we’ll refund your money within the first 7-days. We’re confident you’ll love the service, and it’ll be a great fit!

What happened to my plan if I previously subscribed to Reel Unlimited?

If you previously subscribed to Reel Unlimited, we will continue to honor your plan with its existing features or limits at the price you purchased it for until you cancel or choose to switch to our new plans. If you have canceled your subscription, you will need to purchase one of our new plans to access our services again, as our previous plans are no longer available.

🎨 Design Services

How does our white label design services work?

Join the best white label graphic design solution in just 3 steps:

  1. Pick the Unlimited Design plan and add the White Label for Agency add-on available at the checkout. We'll know right away that you're an agency.
  2. You can start sending projects for your clients as soon as you sign up. A Reel Unlimited team member will also contact you to help you make the most of your plan.
  3. When a project is done, we send you white label drafts that you can show your clients, making it look like your team did the work. If your clients like the design, we'll send you the final files immediately.

As a white label user, your projects get extra attention and priority. We know that you and your clients need time to review each task, so while you review one task, we start working on the next one. This way, you can save time and can get more done.

What does white-label mean?

White-label means that you can offer your clients graphic design and community management services while we handle the work behind the scenes. The great thing is you'll make a nice profit doing it.
We want to build lasting relationships with our clients and aim for a situation where everyone wins - your company, clients, and Reel Unlimited.

Can I resell your graphic design services?

Yes, you can resell our services or use the designs we make for you in any business-related way. For example, when we create designs for your agency, you can sell them to your clients or use them for other commercial purposes, helping you grow your marketing agency.

What are white label services?

White label services offered by Reel Unlimited allow your marketing agency to outsource graphic design tasks to a dedicated design team confidently. This means that the designs created by the team are branded with your agency's name, not Reel Unlimited. This way, your clients receive professional designs as if they were made in-house by your agency. At the same time, you benefit from the expertise and efficiency of a specialized design team working behind the scenes.

Which is the best Unlimited graphic design service?

Given the surge in numerous design subscription providers, selecting the best unlimited graphic design service can be challenging. However, considering factors such as popularity, online reviews, and reputation, we've compiled a list of the top 5 Unlimited Graphic Design Services:

  1. Reel Unlimited
  2. Design Pickle
  3. ManyPixels
  4. Penji
  5. Kimp

Additionally, you can explore an extensive list of up to 100 unlimited graphic design services in the official Reel Unlimited Listing. This curated directory offers a broader range of unlimited graphic design service providers for you to choose from, ensuring you find the perfect fit for your needs.

How many requests am I allowed to submit simultaneously?

You can submit as many requests as you'd like. Your chosen provider's dedicated Project Manager will examine each request to ensure all essential information is included and then allocate the tasks to the appropriate creatives based on their skillsets. Typically, most companies allow for 1 or 2 active design requests at any given time.

What is the contract for unlimited graphic design services?

Usually, there is no contract to use unlimited graphic design services because most companies like Reel Unlimited, Penji, or ManyPixels offer a no-contract subscription model, meaning that you can subscribe on a month-to-month basis cancel at any time without any penalty. This model provides flexibility and enables you to use the service as needed without a long-term commitment. However, it's important to carefully review the terms and conditions of each service before subscribing, as some may require a longer-term commitment or have other restrictions.

What is the cost of unlimited graphic design services?

Unlimited graphic design services' costs vary widely, with basic packages starting around $400-600 per month and comprehensive packages costing $700-900 or more. When considering pricing, it's important to research different providers and compare their services and the quality of designs. Beware of overly cheap like Graphically, DesignTork, Design Shifu, etc. or expensive services Designjoy, Product Alchemy, Designity, etc. as they may deliver low-quality designs or be individual freelancers.

Unlimited graphic design services can vary in cost depending on the provider and the level of support you require. Some basic packages start at around $400-600 per month, while more comprehensive packages can cost $700-900 or more monthly. When comparing pricing, it's essential to consider the services offered, quality of designs, and any additional costs like setup fees or file storage fees.

It's crucial to avoid excessively cheap services, like Graphically, DesignTork, Undullify, Bee All Design, and Design Shifu, as they may deliver low-quality designs. Conversely, be cautious of expensive services like Designjoy, Product Alchemy, Growmodo, DesignPulse, and Designity, as they may not be actual agencies or teams but individual freelancers exploiting the unlimited design concept to generate income.

To make the best decision for your business, research different providers, compare their services, and read customer reviews. A reputable unlimited graphic design service should offer a reasonable pricing structure, diverse design options, and excellent customer support to ensure your satisfaction.

How do I test if unlimited graphic design is right for me?

If you're considering subscribing to an unlimited graphic design service, it's important to consider whether it aligns with your needs and budget. Here are a few questions you can ask yourself to help determine if it's the right fit for you:

  1. Do you have a high volume of design work that needs to be completed on a regular basis? An unlimited service may not be your most cost-effective option if you only need a few designs per year.
  2. Are you comfortable communicating your design needs and providing feedback to a team of designers? Unlimited design services typically involve working with a team of designers rather than a dedicated designer, so you'll need to effectively communicate your vision and provide feedback to get the desired results.
  3. Do you have the budget to support an ongoing subscription service? Unlimited design services typically involve a monthly or annual subscription fee, so you'll need to make sure you can afford to pay for the service on an ongoing basis.
  4. Do you need a wide range of design services or just a few specific types of designs? If you only need a few specific types of designs (e.g., logos, social media posts), hiring a freelancer or design agency on a per-project basis may be more cost-effective.

Overall, the best way to determine if an unlimited graphic design service is right for you is to carefully consider your design needs and budget and weigh them against the cost and flexibility of the service.

What are the benefits of outsourcing to an unlimited graphic design service?

It's possible to outsource the design needs of a company to a subscription-based service rather than maintaining an in-house design department. This approach can be cost-effective and provide access to a wide range of design expertise. However, it's essential to remember that this approach has potential drawbacks.

One potential benefit of using a subscription-based design service is that it can reduce overhead costs associated with maintaining an in-house design department, such as salaries and benefits for the design team. Additionally, a subscription-based service may provide access to a wider range of design expertise than an in-house team, as the service likely has a larger pool of designers with various specializations.

On the other hand, there are also potential drawbacks to using a subscription-based design service. One is that it can be harder to ensure consistency in designing a company's products or marketing materials when using multiple designers from different services. In addition, communication may be easier if the company can establish a direct relationship with its designers, making it easier to give clear direction and feedback on projects. Moreover, the company may need more control over the design process and may be at the mercy of the service's schedule and priorities.

Overall, the decision to replace an in-house design department with a subscription-based service will depend on the specific needs and goals of the company, as well as its budget and resources. Therefore, it's worth carefully considering the potential benefits and drawbacks before deciding. At Reel Unlimited, we're dedicated to helping you find the ideal solution that aligns with your specific needs. Please don't hesitate to contact us via live chat if you need assistance making your decision.

What is the turnaround time of an unlimited graphic design service?

The turnaround time for an unlimited graphic design agency depends on the specific agency and the volume and complexity of the design requests. Some agencies may be able to complete design requests within a few hours or a day, while others may take longer, especially if the requests are more complex or require more time and resources. In general, unlimited graphic design agencies aim to complete requests quickly to satisfy their clients and ensure their workflow remains efficient. However, clarifying the expected turnaround time with the agency before beginning a project is important to ensure you understand their delivery schedule clearly.

How can I determine if an unlimited graphic design service suits me?

Most services offer money-back guarantees; some even provide free or discounted trials when you submit a credit card to verify your commitment. By trying out these offers, you can evaluate if the unlimited graphic design service meets your needs and expectations before fully committing to a subscription.

What is Unlimited Graphic Design?

Unlimited graphic design allows you to receive unlimited design projects at a flat monthly rate. For example, Reel Unlimited charges a fixed fee of $969 per month, allowing you to request unlimited design projects, such as logos, flyers, banners, landing pages, and icons, which professional designers will complete in 24 hours.

This innovative and cost-effective approach saves you both time and money by offering you a dedicated design team at an affordable price. In addition, with Unlimited Graphic Design services, there's no longer a need to hire freelancers for individual design projects or employ a full-time in-house designer for ongoing graphic design tasks. Instead, by paying a fixed monthly fee, you can submit unlimited design requests, and depending on your provider, you may have 1 or 2 tasks completed simultaneously.

What is the turnaround time for design projects?

Reel Unlimited typically delivers within 24 hours. However, the actual time may vary based on project complexity and your subscription plan.

What are your working hours and time zones?

Our team at Reel Unlimited primarily works on Eastern Standard Time (EST) from 10 am to 6 pm, Monday to Friday. However, we also have a dedicated team that serves our international clients in the Central European Summer Time zone (CEST) from 10 am to 6 pm, Monday to Friday. We're committed to providing exceptional service to all our clients, regardless of location.

✍️ Writing Services

What are your turnaround times for writing project?

Reel Unlimited completes most writing projects within 24 hours. Our plans offer up to 800 words of quality content per day, which can be used for a single project or split across multiple projects. Projects exceeding 800 words will be completed in multiple days, with a maximum of 800 words per day.

Can you use SurferSEO, Frase, Contentpace, etc?

Yes, absolutely, we use SurferSEO by default and also provide complimentary optimization using Frase and Contentpace if you don't use Surfer. All of these services are available at no additional cost. When creating your task, simply input the primary keywords or topics you want your copy optimized for. Our writers will use Surfer or Frase by default to produce unique, well-written, and well-optimized content that combines excellent readability with high-ranking potential.

Is your copy SEO friendly?

Yes, absolutely. When you request a blog post or any other type of content, we'll inquire about the primary keywords you'd like to have optimized. Additionally, you can provide specific instructions or formatting preferences during the content request process.

Do you use AI tools for content creation (Chat GPT, Jasper, Copy AI, Copylime, Copyclosers, etc.)?

Not at all. These tools haven't reached a level of maturity to provide an excellent user experience without compromising quality. At Reel Unlimited, every piece of copy is meticulously crafted by a subject matter expert, proofread, and edited twice before delivery.

Is it truly unlimited?

Yes. You can submit as many copywriting projects as you want, and we'll work on them one at a time. While we strive to deliver 800 high-quality words daily, please remember that we're human and doing our best. After completing a project, we'll move on to the next one in your queue.
If you need more words per day, we offer add-ons that can provide additional daily projects.

How does the turnaround work?

Upon receiving your copy request, we tackle it as quickly as humanly possible. We then aim to deliver your project within 1-2 business days, depending on its complexity or the volume of work requested. For instance, a 2400-word blog post may take approximately 3 business days. If you have urgent or deadline-driven tasks, kindly indicate this, but be aware that we cannot guarantee meeting specific deadlines.

Please note that we don't provide any SLAs or turnaround guarantees. Our clients deserve finely crafted copy, which may occasionally require extra time. Rest assured, we're committed to addressing your requests promptly!

How do active projects work?

You can add unlimited projects to your queue, and we'll work through them one project at a time, with an output of approximately 800 words per day. If you need to increase the number of projects per day, you can simply adjust your subscription to include extra active projects. An active project refers to a project that is currently in progress.

What if I dont like the copy provided?

If the copy we produce doesn't meet your expectations, we're committed to unlimited revisions until it's right. So don't worry – you won't offend us :). Our streamlined request process helps minimize potential issues, as we gather all the necessary information upfront to ensure we get it right the first time.

Who holds the copyright or license for the provided copy?

As the client, you own the copyright or license for the copy we create for you.

Where are your copywriters located?

Our team members are located all around the globe. Most of our staff are native English speakers, and every piece of copy undergoes proofreading and editing by native English speakers/writers from the US, AU, CA, and UK before being delivered to you.

Is the copy original?

Absolutely! During our editing and quality assurance process, we utilize CopyScape Premium to ensure that the copy you receive from Reel Unlimited is unique and exclusively yours.

Do your offer free trial?

Currently, we don't provide a free trial. As real people who invest time and passion into every project, charging upfront allows us to filter out customers who don't intend to continue with our services. We include unlimited revisions in each package if you're unsatisfied with our work. Additionally, if you are still unhappy, we offer a 7-day money-back guarantee on your initial subscription payment.

How are your files delivered?

We ensure that our content is easily accessible and ready for use. Each project is automatically exported into various formats, such as .docx, .txt, or HTML files, allowing you to utilize the content across different platforms conveniently.

🎁 All-in-One Bundle

What are the turnaround times for the All-in-One Bundle?

The All-in-One Bundle offers the same turnaround times as the Unlimited Design and Unlimited Writing plans. Usually, design projects are delivered within 24 hours, and writing projects receive up to 800 words per day for a single or multiple projects. Please note that the bundle is limited to 1 active project at a time for either design or writing.

If you require more active projects, you can purchase add-ons that are more affordable than an additional subscription.

✅ Manage Your Projects

Who owns the copyright?

You retain full ownership of the copyright for any content created for you during and after your subscription.

Do you offer same-day turnaround?

Yes, we offer same-day turnaround for selected Light projects for clients who subscribed to the All-in-One Bundle. To receive same-day delivery, you need to create your tasks before 10 AM EST in Central Time and 10 AM CEST in Europe. Our team will ensure that your project is completed before 5 PM on the same day.

Please note that same-day turnaround is subject to availability and only available for selected Light projects.

How long does it take for requests to be completed?

Light graphic design requests are typically completed within 24 hours, with some tasks like social media posts and blog graphics being finished the same day if submitted before the cut-off time. More complex tasks, such as logos, custom illustrations, or websites, can take up to 48 hours. Reel Unlimited focuses on small tasks, so we cannot complete a full website within 24–48 hours. Instead, we work on tasks that can be feasibly finished within that time frame. If you have a larger project requiring more time, don't hesitate to get in touch with us via Slack or Live Chat. We will help you split your project into smaller tasks, making it easier for you to track progress.

How many requests can I submit at a time?

You can submit an unlimited number of requests. Your dedicated Project Manager will review them, ensuring all necessary details are provided, and then assign them to creatives according to their skills requirements. By default, your requests will be completed one at a time in the order submitted. However, if needed, you can adjust the priority levels (High, Medium, or Low). For example, if you submit 15 tasks, you can designate 5 as High priority, 5 as Medium, and 5 as Low. We will complete all High-priority tasks first, followed by Medium and then Low-priority tasks. Of course, you can change the priority of tasks in your queue at any time.

Can you create print-ready designs?

Absolutely! When requesting print designs, please provide the following details:

  1. Indicate if you need crop/trim marks added.
  2. Specify the bleed size if you or your printer has a preference. If not, our team can recommend and apply a bleed based on the design dimensions.

After receiving your files, double-check that they meet your brief and the printer's specifications before proceeding with printing. We strongly recommend a test print to ensure all design elements, such as QR codes, are clear and suitable for their intended purpose.

If you or your printer need any changes for optimal print output, please inform us, and we'll make the necessary edits as soon as possible.

How many tasks will my team work on each day?

With the Reel Unlimited Design subscription, your Dedicated Design Team will work on one task at a time. If a task takes less than a day to complete, they will start the next task in the queue, but the expected delivery will be the following day.
For tasks that require more than a day, your project manager will send daily updates on the status. As tasks are completed, their status will change from "In Progress" to "Ready for Review," and new requests will be initiated.

Can I truly submit requests for unlimited brands?

Yes, absolutely! You can submit design requests for an unlimited number of brands, businesses, side projects, or clients. We're here to assist you with all your design needs under a single flat monthly payment.

Do you use design templates?

At Reel Unlimited, we provide custom designs crafted from scratch or designs that combine custom work with customized stock elements, depending on the best approach for the client's brief.

We ensure that any stock elements used are licensed correctly for you as the end-user (not for resale). If you require designs for resale purposes, we deliver entirely custom designs. Please inform your Project Manager about the intended use of your designs when submitting your requests!

Can I resell the designs Reel Unlimited creates for me?

Yes, you can resell the designs created by your Reel Unlimited Team. When creating a design request, please select "For resell," and we will ensure all assets are created from scratch exclusively for you, granting you full rights to sell the design.

For non-resellable design requests, your team will create the design from scratch and/or use stock elements or photos as needed. Clients with the White Label for agency add-on receive exclusive reselling rights for all designs created for them by default.

We carefully verify every element and stock photo used to ensure proper end-user licensing. We assume any materials you provide are licensed and owned by you. If you send unlicensed materials, please note that Reel Unlimited is not liable for the rights of the final design.

What types of designs are not offered by Reel Unlimited?

While Reel Unlimited's graphic design services are powerful, some projects require specialists, in-house teams, or additional skills and resources. Therefore, to maintain productivity and quality, we do not fulfill the following types of requests:

  • 3D/CAD projects
  • Ad development
  • Advanced animations
  • Coding & development
  • Complex photo manipulation
  • Content writing (offered separately or in the All-in-One Bundle only)
  • Copywriting (offered separately or in the All-in-One Bundle only)
  • Creative consultation (available as a separate service)
  • Digital painting and game assets
  • Fillable or interactive PDF documents
  • Highly complex or fine art illustrations
  • HTML5 Ads
  • Inappropriate requests (sexually explicit, defamatory, ethnically or racially offensive, or against Reel Unlimited's core values)
  • Manual typing (e.g., typing text from images, creating ad titles, researching copy)
  • Marketing strategy
  • Mobile & app design projects (available as a separate service)
  • No-code development (available as a separate service)
  • Photography
  • Programming, coding, or development
  • SEO optimization (available as a separate service)
  • Storyboarding
  • Trademarked names, brands, or quotes
  • Transcribing videos
  • UI/UX design (available as a separate service)
  • Unsupported file formats
  • Video shoots
  • Whiteboard videos
  • WordPress development
How can I request revisions?

Upon receiving the initial draft, you'll receive a built-in annotation and feedback link, allowing you to post your feedback directly on the image or website easily. Once you submit your feedback, our design team will promptly address it with care. Typically, revisions are handled within the same day or 24 hours. Alternatively, you can submit your feedback via Slack or the task comment section, and your dedicated project manager will attend to it immediately. With unlimited revisions, we'll make adjustments until you're completely satisfied.

What information should I include in my design request?

To ensure that your design request is effective and provides the necessary information for our designers, your request should include a comprehensive graphic design brief. This brief should outline the project's objectives, requirements, and any relevant details that will help our designers understand your needs and expectations.

To create an effective design brief, consider including the following information:

  1. Project description and objectives
  2. Brand profile and guidelines (if applicable)
  3. Target audience and demographics (if applicable)
  4. Required design assets, images, and copy
  5. Preferred design styles or examples for inspiration
  6. Specific dimensions or file formats needed
  7. Desired turnaround time 

Additionally, using a tool like Loom can make your brief even more effective. Loom allows you to record your screen and voice, providing valuable insights into your thought process. Then, by speaking directly to the designer and showing them what you want, you can help them create a design that meets your expectations.

In summary, a comprehensive design brief is crucial for a successful project outcome. By providing clear, concise, and detailed information, you can ensure that our designers have everything they need to create the perfect design. If you need assistance formatting your request or have any questions, please contact us through the built-in live chat on the Reel Unlimited intuitive dashboard.

Can I resell any of the copy Reel Unlimited creates for me?

Definitely! Since you've paid for the content, you have the freedom to use it as you please, including reselling it.

What is the turnaround time?

Our turnaround time is 24 hours for most writing and design projects. Additionally, All-in-One Bundle subscribers get same-day turnaround on selected tasks.

How many brands can I submit requests copywriting requests for?

As many as you’d like! We love working with agencies and serial entrepreneurs to help them grow.

🔒 Trust & Safety

Is payment secure?

Yes, we use Stripe, a PCI Level 1 certified payment processing company trusted by millions of businesses worldwide, to ensure that all payment information is stored securely. As a result, you can trust that your information is safe and protected when you use our payment processing services.

What is Reel Unlimited's money-back guarantee policy?

Reel Unlimited provides a 7-day money-back guarantee. If you are not satisfied with your subscription within the first 7 days, contact us through Slack or Live Chat to request a refund. No questions asked.

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