Scope of design service

📝 Note: Please provide a clear concept or direction when requesting a logo design. We offer two types of logo designs:

1. Non-Trademarked Logos: Simple logos that do not require trademarking‍
2. Trademarked Logos: Complex logos that need to be trademarked

We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Non-Trademarked Logos: 2-3 business days
• Trademarked Logos: 5-7 business days (for research and customization)

🚫 Out of scope: Services not provided by Reel Unlimited include marketing strategy, brand strategy, vision and mission, audience discovery, and creation of brand identity/write-ups.

📝 Note: When requesting print design tasks, please provide clear instructions, content, and any specific requirements (e.g., dimensions, file format). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Complex projects (e.g., multi-page documents, extensive packaging design): 3-5 business days
  

🚫 Out of scope: Services not provided by Reel Unlimited include printing, shipping, and fulfillment of print materials, as well as creating content or copy for the designs. Additionally, we do not offer services for full-length books, magazines, newspapers, or packaging dielines.

📝 Note: When requesting advertising tasks, please provide clear instructions, content, and specific requirements (e.g., dimensions, file format, target audience). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Complex projects (e.g., multiple ad variations, extensive animation): 3-5 business days

🚫 Out of scope: Services not provided by Reel Unlimited include ad strategy, copywriting, keyword research, ad placement, and performance tracking. We do not create HTML5 ads or ads with advanced animations or interactivity.

📝 Note: When requesting tasks in this sub-category, please provide clear instructions, content, and specific requirements (e.g., number of pages or slides, content for each section). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 2-3 business days
• Complex projects (e.g., extensive research, data visualization): 4-5 business days

🚫 Out of scope: Services not provided by Reel Unlimited include content creation, copywriting, and research for the documents. We focus on the design aspect of these materials.

📝 Note: When requesting email marketing tasks, please provide clear instructions, content, and specific requirements (e.g., email client compatibility, responsive design). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Complex projects (e.g., multiple email templates, extensive graphics): 3-4 business days

🚫 Out of scope: Services not provided by Reel Unlimited include email copywriting, email list management, email campaign strategy, and email performance tracking. Additionally, we do not offer HTML/CSS coding for email templates, HTML5 Email coding, or platform builders.

📝 Note: When requesting social media graphics tasks, please provide clear instructions, content, and any specific requirements (e.g., platform-specific dimensions, hashtags, or handles to include). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Complex projects (e.g., extensive animations, multiple graphics): 3-4 business days

🚫 Out of scope: Services not provided by Reel Unlimited include social media account management, content planning, copywriting, posting to platforms, or marketing strategies. We focus on the design aspect of social media graphics.

📝 Note: When requesting custom illustration tasks, please provide clear instructions, references, and any specific requirements (e.g., style, colors, or dimensions). If insufficient information is given, we may refuse the order. We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 2-3 business days
• Complex projects (e.g., multiple illustrations, highly detailed artwork): 3-7 business days

🚫 Out of scope: Services not provided by Reel Unlimited include inappropriate requests (sexually explicit, defamatory, ethnically/racially offensive), trademarked names, brands, and quotes, 3D art that requires 3D modeling software tools, and any advanced or technical illustrations that require precise measurements (e.g., product designs, packaging designs). Additionally, while we can create anime-style illustrations with flat rendering, we do not offer full-scale anime/manga artwork.

📝 Note: When requesting merchandise design tasks, please provide clear instructions, content, and specific requirements (e.g., dimensions, printing methods, or product specs). ‍We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 2-3 business days
• Complex projects (e.g., extensive product infographics, multiple product mockups): 4-5 business days

🚫 Out of scope: Services not provided by Reel Unlimited include sourcing or purchasing merchandise, printing, shipping, or fulfillment of designed products. We focus on the design aspect of merchandise.

📝 Note: When requesting Amazon or e-commerce design tasks, please provide clear instructions, product information, and any specific requirements (e.g., dimensions, file formats, or platform guidelines). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days
• Complex projects (e.g., extensive product infographics, multiple product mockups): 2-3 business days

🚫 Out of scope: Services not provided by Reel Unlimited include complex photo manipulation, content strategy, keyword research, product photography, and 3D modeling.

📝 Note: When requesting motion graphics tasks, please provide clear instructions, content, and any specific requirements (e.g., dimensions, file formats, or platform guidelines). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 2-3 business days
• Complex projects (e.g., multiple animations, longer videos): 3-5 business days

🚫 Out of scope: Services not provided by Reel Unlimited include 3D animations, HTML5 ads, cartoon animations, whiteboard animations, advanced VFX, animated explainers >60s, videos over 5m, advanced vector animations, audio editing, 4K videos, visual effects creation/CGI creation, chroma key compositing, rotoscoping, motion tracking, voiceover recording, writing or transcribing audio, complex 2D character animation stories, and trademarked names, brands, and quotes.

📝 Note: When requesting animated GIF tasks, please provide clear instructions, content, and any specific requirements (e.g., dimensions, duration, or intended use). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-3 business days

🚫 Out of scope: Services not provided by Reel Unlimited include fluid animations (e.g., motion graphic animation), infographic animation, 3D effects, detailed character walk cycles, animation for video/movies or cartoons, converting video file formats to GIF and adding text, multi-frame (complex) and long GIFs (over 10 seconds), and any other complex animations or effects.

📝 Note: When requesting video editing tasks, please provide clear instructions, raw footage, and any specific requirements (e.g., desired length, format, or style). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 2-3 business days
• Complex projects (e.g., longer videos, extensive post-production): 3-5 business days

🚫 Out of scope: Services not provided by Reel Unlimited include videos over 5 minutes in total duration, documentaries, weddings, music videos, storyboarding, script writing, advanced color grading, audio post-production, video production, sound editing, 360 videos, and AI-generated content.

Specifications:

✅ Resolution: Full HD (1920 x 1080)

✅ Source File: Adobe Premiere Pro

✅ Format: MP4

✅ Max File Upload Size: 5 GB per request

✅ Max Duration: 5 minutes in total per request (for the final delivered video file)

✅ Video Dimensions: 16:9, 9:16, 1:1

FAQ:

How is video editing different from motion graphics? Video editing involves manipulating actual video footage to create a new, edited video, while motion graphics is about adding motion/animation to digital graphics. It's common for videos to include motion graphics overlaid on top to create a more engaging final product.

Will my designated designer be my video editor? Not necessarily. We have a select group of designers with video editing skills who will be assigned video editing requests, so the assigned designer may differ from your designated designer.

How do I provide the best possible request for video editing? Provide your designer with clear instructions, scripts, and timestamps indicating where you want edits to be made in the video. You can also share the audio/music files you'd like added to the request.

Can you edit the audio for my video? We can cut and stitch audio together, but we cannot edit audio properties like volume, background noise removal, changing the pitch of voiceover, applying special effects, or gamma manipulation.

Do you provide music, sound effects, or voiceover? We can add music, voiceover, or sound effects you provide as a file uploaded to the request or by linking us to a royalty-free download track. Our stock library does not currently include audio.

Where do I request revisions? You can use our Feedback Tools to annotate the video exactly where you have revisions or comments in MP4 format.

📝 Note: When requesting website design tasks, please provide clear instructions, content, and specific requirements (e.g., branding guidelines, desired features, or functionality). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Design phase (using Figma): 2-3 days per 1-2 pages

🚫 Out of scope:

❌ Websites or pages exceeding 10 pages (need to be ordered separately through a Custom plan or one-time project)

❌ Complex or large projects

❌ SEO optimization (Sold separately at Flowsider.com)

❌ Copywriting (Sold separately at Reel Copywriters)

❌ Design using tools other than Figma (e.g., Adobe XD, Sketch)

❌ HTML/CSS coding

❌ Hosting

FAQ:

What is the difference between website design and product design? Website design focuses on creating websites and landing pages that showcase a brand, products, or services, while product design concentrates on designing user interfaces for digital products like web or mobile applications.

Can I request a website with more than 10 pages? For websites exceeding 10 pages, you will need to order the project separately through a Custom plan or as a one-time project via a custom quote at reelunlimited.com/quote.

Do you provide copywriting services for websites? Copywriting services can be purchased separately at Reel Copywriters and requested independently. Please note that delays in copywriting can affect the final delivery time of your website design project.

Can I request SEO optimization for my website? SEO optimization services are not included in our website design offerings. However, these services are available through our sister company, Flowsider.com.

📝 Note: When requesting product design tasks, please provide clear instructions, user requirements, and any specific design preferences. We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• 2-3 business days per page or screen

🚫 Out of scope:

❌ Complex or extensive UI/UX design projects

❌ User research and testing

❌ Prototyping and interaction design

❌ Design using tools other than Figma

❌ Mobile app design

❌ Game interface design

❌ 3D modeling

❌ Animated UI/UX elements

❌ Content writing for product interfaces

❌ Coding or development of product interfaces

FAQ:

What is the difference between light UI/UX design and complex UI/UX design projects? Light UI/UX design focuses on creating simple, intuitive interfaces for digital products, such as dashboards or design systems. Complex UI/UX design projects involve more extensive user research, testing, prototyping, and interaction design, which are not included in our product design services.

Can you design mobile app interfaces? No, our product design services do not include mobile app design. We focus on web-based product interfaces.

Do you provide coding or development services for product interfaces? No, our product design services are limited to the design phase only. We do not offer coding or development services for product interfaces.

Can I request animated UI/UX elements for my product interface? No, our product design services do not include animated UI/UX elements. We focus on static interface designs.

📝 Note: When requesting website graphics tasks, please provide clear instructions, content, and specific requirements (e.g., dimensions, file formats, or style preferences). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Most tasks in this sub-category: 1-2 business days per graphic

🚫 Out of scope: Our website graphics services do not include complex illustrations or artwork, 3D graphics, infographics with extensive data or research, copyrighted or trademarked elements, graphics requiring photo shoots or custom photography, or creating graphics from scratch without reference images or clear instructions.

Webflow Development: Bring your designs, and we will build as many websites as you need in Webflow. Our Webflow development experts can help you create custom, responsive websites that match your design specifications and provide a seamless user experience.

Figma Design to Webflow: Get conversion-focused websites designed on Figma and built on Webflow. Our team can handle the entire process, from creating visually appealing designs to developing fully functional websites on the Webflow platform.

Webflow Tweaks: Get ongoing website tweaks and upgrades with Webflow development experts. We can help you maintain and optimize your Webflow website to ensure it remains up-to-date, secure, and performs optimally.

📝 Note: Webflow development requires a completed design, either provided by Reel Unlimited's design services or by the client. When requesting Webflow development tasks, please provide clear instructions, design files, and any specific requirements (e.g., desired features, functionality, or integrations). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time and Development Process:

• Development phase: 3-4 days per 1-2 pages

🚫 Out of scope: Our Webflow development services do not include creating designs from scratch, complex e-commerce functionality, custom plugin development, API integrations, or advanced animations. We also do not provide content migration, copywriting, or SEO optimization services. Hosting, domain management, and ongoing maintenance are the client's responsibility.

FAQ:

Can you develop a Webflow website without a design? No, we require a completed design to begin Webflow development. The design can be provided by Reel Unlimited's design services or by the client.

Do you offer ongoing maintenance for Webflow websites? Ongoing Webflow maintenance is included in our Pro plan but requires an active subscription. Clients are responsible for hosting, domain management, and SEO optimizations.

Can you add complex features like e-commerce or memberships to my Webflow website? Our standard Webflow development services do not include complex features like e-commerce, custom plugin development, API integrations, or advanced animations. These features require a separate payment and can be requested via a custom quote.

What if my website needs additional graphics or illustrations? If your website requires separate assets like graphics or illustrations, order them separately from our design services, as this service is included in the Pro plan. Please note that this may affect the final delivery time of your Webflow website.

⚠️ Please take note that in order to maintain your Webflow website, an active subscription is required. Please be informed that custom and complex integrations such as payment features, memberships, e-commerce functionality, analytics, and complex animations require a separate payment via a custom quote. Our current service provides basic Webflow websites without complex features, workflows, or integrations. If a website requires separate assets such as graphics or illustrations, clients must order them separately, which may affect the final delivery time.

📢 It is important to note that Reel Unlimited only develops Webflow websites on their workspace, and we cannot build or develop new websites directly via your Webflow workspace. If you have an existing website on Webflow, you can add us as collaborators, and we will make the design changes on our staging site. After approval, we will implement the changes on your live website.

Framer Development: Bring your designs, and we will build as many websites as you need in Framer. Our Framer development experts can help you create custom, responsive websites that match your design specifications and provide a seamless user experience.

Figma Design to Framer: Get conversion-focused websites designed on Figma and built on Framer. Our team can handle the entire process, from creating visually appealing designs to developing fully functional websites on the Framer platform.

Framer Tweaks: Get ongoing website tweaks and upgrades with Framer development experts. We can help you maintain and optimize your Framer website to ensure it remains up-to-date, secure, and performs optimally.

📝 Note: Framer development requires a completed design, either provided by Reel Unlimited's design services or by the client. When requesting Framer development tasks, please provide clear instructions, design files, and any specific requirements (e.g., desired features, functionality, or integrations). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time and Development Process:

• Development phase: 3-4 days per 1-2 pages

🚫 Out of scope: Our Framer development services do not include creating designs from scratch, complex e-commerce functionality, custom plugin development, API integrations, or advanced animations. We also do not provide content migration, copywriting, or SEO optimization services. Hosting, domain management, and ongoing maintenance are the client's responsibility.

FAQ:

Can you develop a Framer website without a design? No, we require a completed design to begin Framer development. The design can be provided by Reel Unlimited's design services or by the client.

Do you offer ongoing maintenance for Framer websites? Ongoing Framer maintenance is included in our Pro plan but requires an active subscription. Clients are responsible for hosting, domain management, and SEO optimizations.

Can you add complex features like e-commerce or memberships to my Framer website? Our standard Framer development services do not include complex features like e-commerce, custom plugin development, API integrations, or advanced animations. These features require a separate payment and can be requested via a custom quote.

What if my website needs additional graphics or illustrations? If your website requires separate assets like graphics or illustrations, order them separately from our design services, as this service is included in the Pro plan. Please note that this may affect the final delivery time of your Framer website.

⚠️ Please take note that in order to maintain your Framer website, an active subscription is required. Please be informed that custom and complex integrations such as payment features, memberships, e-commerce functionality, analytics, and complex animations require a separate payment via a custom quote. Our current service provides basic Framer websites without complex features, workflows, or integrations. If a website requires separate assets such as graphics or illustrations, clients must order them separately, which may affect the final delivery time.

📢 It is important to note that Reel Unlimited only develops Framer websites on their workspace, and we cannot build or develop new websites directly via your Framer workspace. If you have an existing website on Framer, you can add us as collaborators, and we will make the design changes on our staging site. After approval, we will implement the changes on your live website.

📝 Note: When requesting tasks in this sub-category, please provide clear instructions, reference images, and specific requirements (e.g., dimensions, file formats, or desired outcomes). We may reject the order if the brief is incomplete or we don't receive enough information. You can use a Loom video to explain your vision or to provide additional insights.

⏰ Turnaround time:

• Photo editing tasks: 1-2 business days
• Custom projects: To be determined based on the project scope and complexity

🚫 Out of scope: Our design team does not provide services for complex photo manipulations or compositing, 3D rendering or modeling, video editing or animation, AI-generated artwork, NFT design or creation. We also do not accept projects that violate copyright, trademark, or intellectual property laws, or requests that are offensive, inappropriate, or against our company values.

Please note that custom project requests are subject to approval by our team. We reserve the right to refuse any project that we deem outside our scope of services or expertise.