Reel Unlimited completes most writing projects within 24 hours. Our plans offer up to 800 words of quality content per day, which can be used for a single project or split across multiple projects. Projects exceeding 800 words will be completed in multiple days, with a maximum of 800 words per day.

The usual turnaround time estimate is 24–72 hours, Monday to Friday (weekends and holidays are omitted) for most writing and design projects. However, the speed at which we complete a design request depends on various factors, such as the quality of the client's brief, the complexity and size of the request, and the duration the designer and the client have been working together.

For graphic design, tasks are categorized as follows:

• ⚡️ Light tasks: Light tasks are usually tasks that can be completed in 1-2 business days maximum, like logos, flyers, banners, etc.
• ⭐️ Pro tasks: Pro tasks are usually tasks that can be completed in 2-3 business days maximum, like animated graphics, landing pages, website designs, etc.
• 💎 Bold tasks: Bold tasks are usually tasks that can be completed in 3-5 business days maximum, like Webflow, Shopify development, etc.

The usual turnaround time estimate for content writing requests is up to 1200 words per day, more details can found here.

Turnaround Policy:

1. Our team will make every effort to meet the estimated turnaround time for each design or content request.
2. The actual turnaround time may vary depending on the abovementioned factors, and we cannot guarantee a specific delivery date or time.
3. If any unforeseen delays or issues affect the delivery time of a design or content request, we will notify the client as soon as possible.
4. Reel Unlimited is not responsible for any damages or losses that may arise from a delay in the delivery of a design or content request.
5. Rush requests can be accommodated for an additional fee at the team's discretion. The fee will vary depending on the complexity and size of the request and the requested delivery time.
6. If you have any questions or concerns regarding the turnaround time for a design or content request, please do not hesitate to contact our team.
7. We cannot guarantee a 24-hour turnaround outside our business hours for any design or writing tasks.

By submitting a design or content request to Reel Unlimited, you acknowledge and agree to the terms of this Turnaround Policy.

Yes, absolutely. When you request a blog post or any other type of content, we'll inquire about the primary keywords you'd like to have optimized. Additionally, you can provide specific instructions or formatting preferences during the content request process.

Not at all. These tools haven't reached a level of maturity to provide an excellent user experience without compromising quality. At Reel Unlimited, every piece of copy is meticulously crafted by a subject matter expert, proofread, and edited twice before delivery.

Yes. You can submit as many copywriting projects as you want, and we'll work on them one at a time. While we strive to deliver 800 high-quality words daily, please remember that we're human and doing our best. After completing a project, we'll move on to the next one in your queue.
If you need more words per day, we offer add-ons that can provide additional daily projects.

Upon receiving your copy request, we tackle it as quickly as humanly possible. We then aim to deliver your project within 1-2 business days, depending on its complexity or the volume of work requested. For instance, a 2400-word blog post may take approximately 3 business days. If you have urgent or deadline-driven tasks, kindly indicate this, but be aware that we cannot guarantee meeting specific deadlines.
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Please note that we don't provide any SLAs or turnaround guarantees. Our clients deserve finely crafted copy, which may occasionally require extra time. Rest assured, we're committed to addressing your requests promptly!

You can add unlimited projects to your queue, and we'll work through them one project at a time, with an output of approximately 800 words per day. If you need to increase the number of projects per day, you can simply adjust your subscription to include extra active projects. An active project refers to a project that is currently in progress.

If the copy we produce doesn't meet your expectations, we're committed to unlimited revisions until it's right. So don't worry – you won't offend us :). Our streamlined request process helps minimize potential issues, as we gather all the necessary information upfront to ensure we get it right the first time.

As the client, you own the copyright or license for the copy we create for you.

Our team members are located all around the globe. Most of our staff are native English speakers, and every piece of copy undergoes proofreading and editing by native English speakers/writers from the US, AU, CA, and UK before being delivered to you.

Absolutely! During our editing and quality assurance process, we utilize CopyScape Premium to ensure that the copy you receive from Reel Unlimited is unique and exclusively yours.

Currently, we don't provide a free trial. As real people who invest time and passion into every project, charging upfront allows us to filter out customers who don't intend to continue with our services. We include unlimited revisions in each package if you're unsatisfied with our work. Additionally, if you are still unhappy, we offer a 7-day money-back guarantee on your initial subscription payment.

We ensure that our content is easily accessible and ready for use. Each project is automatically exported into various formats, such as .docx, .txt, or HTML files, allowing you to utilize the content across different platforms conveniently.

You can submit as many requests as you'd like. Your chosen provider's dedicated Project Manager will examine each request to ensure all essential information is included and then allocate the tasks to the appropriate creatives based on their skillsets. Typically, most companies allow for 1 or 2 active design requests at any given time.

Our services include white-label design, which means that when you sign up for any plan, you will receive your design and content without any reference to Reel Unlimited. Our dashboard and communication with you will also be free of any mention of our company, allowing you to view us as your private design team. To benefit from this service, simply purchase a plan and we'll take care of the rest.

Reel Unlimited is an online creative agency that operates on a subscription-based model, offering graphic design, content writing and WordPress website management services to startups, small businesses, and agencies at a flat monthly rate. We serve over 350 startups, small businesses, and agencies that rely on us for their daily graphic design and content writing needs. Our clients no longer struggle to pay per design project because, for one monthly subscription fee, we handle everything they need to grow their business.

No, we do not offer phone support. We have designed our pricing structure to stay lean, and our global team handles all support requests through email. However, customer service is a top priority at Reel Unlimited, and you can expect fast, effective, and friendly support through our live chat and email channels. We are always here to assist you and answer any questions.

Reel Unlimited serves over 350 startups, small businesses, and agencies that rely on us for their daily graphic design and content writing needs. Our clients include businesses of all sizes and from various industries.

Reel Unlimited operates on a subscription-based model with a flat monthly rate. Our pricing is designed to be affordable and accessible to businesses of all sizes, with no hidden fees or charges.

Yes, you can easily cancel your subscription at any time by logging into your account and going to your settings page. You can click the “Cancel Subscription” button to stop your subscription and avoid future billing. Please note that cancellation will be effective immediately, and you will lose access to our services once your current billing cycle ends.

At Reel Unlimited, we work with customers worldwide and have three main working hours. Depending on your chosen location during onboarding, we will work with you and respond to your requests based on the time zone.

US, Canada, LATAM

⌨️ Our Eastern team works from Monday to Friday, 9 am - 6 pm Eastern Central Time (EST)

⏰ Cut-off Time is 9 am EST
⌛ One-hour break within the shift

Australia, New Zealand, Singapore

⌨️ Our Australian team works from Monday to Friday, 9 am - 6 pm Australian Central Standard Time (ACST)
⏰ Cut-off Time is 9 am ACST
⌛ One-hour break within the shift

Europe, United Kingdom

⌨️ Our Europe team works from Monday to Friday, 9 am - 6 pm Central European Summer Time (CEST)
⏰ Cut-off Time is 9 pm CEST
⌛ One-hour break within the shift

Yes, we use Stripe, a PCI Level 1 certified payment processing company trusted by millions of businesses worldwide, to ensure that all payment information is stored securely. As a result, you can trust that your information is safe and protected when you use our payment processing services.

You retain full ownership of the copyright for any content created for you during and after your subscription.

You can switch between plans or billing cycles like Monthly, Quarterly, and Yearly to better suit your needs. We understand that your business needs may change over time, and we want to ensure that our services remain flexible and adaptable to your changing needs.

As a paying customer, you'll have access to our dedicated support team throughSlack, which we'll invite you to once you have an active subscription. In addition, our live chat is available during business days to support leads and visitors fully.

Yes, Reel Unlimited provides a 100% white-label content delivery solution, giving you a unique link for every project that can be shared with your team and clients. This feature is ideal for agencies and freelancers looking to resell design and content received from us.

To enhance your white-label experience, we removed all Reel Unlimited mentions on our client portal and project management dashboard to maintain a brand-free environment. So our client portal no longer displays the Reel Unlimited name but showcases "Client Requests" This allows you to seamlessly add your team and clients to your Reel Unlimited subscription. Furthermore, email notifications are sent from a brand-free email address, "service@clientrequests.co."

For added personalization, we offer optional custom domain features (billed yearly at $79/month, non-refundable) that allow you to use your own subdomain on the client portal and project management dashboard (e.g., app.youragency.com) instead of the Reel Unlimited sub-domains when logging in with your team and clients. Please get in touch with us if you are interested in this feature.

Our design team uses Figma and Adobe Suite to create beautiful, functional designs. In addition, we use Surfer SEO, Grammarly, and Copyscape to create high-quality content. To manage projects and billing, we use Slack and our Reel Unlimited dashboard and provide live chat and support through Intercom. For website development, we use a combination of Figma, Framer, Webflow, and Shopify for eCommerce development.

While we don't offer free trials, we stand behind the value of our services and offer a 7-day money-back guarantee on your first payment. We believe that investing time and resources into each of our clients allows us to provide a higher level of service and focus on those who are committed to working with us. If you have any concerns, our refund policy, and we're always happy to answer any questions you may have.

Renewal payment are not refundable.

No, there are no long-term contracts required. You can simply purchase a monthly, quarterly, biannual, or yearly subscription, and you're free to cancel anytime. We believe in earning your business through high-quality work and exceptional service, and we don't believe in locking our clients into lengthy contracts.

Unfortunately not. At our core, we prioritize providing high-quality, human-powered services to clients who appreciate the value we bring to their businesses. However, we do offer discounts for annual plans and non-profit organizations.

Yes, you can use all the content produced by Reel Unlimited for your commercial projects without any limitations or restrictions.

It simply means that you can provide graphic design and content writing services to your clients while we do the work in the background. You don't have to worry because we act as your offshore creative team, allowing you to easily delegate design and writing tasks to your team or clients. So, you can easily create tasks on behalf of your team or clients, and we'll handle the delivery without mentioning any mention of Reel Unlimited. Your clients won't even know we're involved!

Our primary billing currency is USD. However, Reel Unlimited is dedicated to providing accessible and hassle-free flat-rate design and SEO content services to our global clientele. We are excited to announce that you can now purchase our services in your own currency! This help guide will provide a brief overview of the multi-currency payment process.

Supported Currencies:

We have expanded our payment options to support the following currencies:

• AED (United Arab Emirates Dirham)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• CNY (Chinese Yuan)
• DKK (Danish Krone)
• EUR (Euro)
• GBP (British Pound Sterling)
• ILS (Israeli New Shekel)
• JPY (Japanese Yen)
• MXN (Mexican Peso)
• NOK (Norwegian Krone)
• NZD (New Zealand Dollar)
• SAR (Saudi Riyal)
• SEK (Swedish Krona)
• SGD (Singapore Dollar)

For customers in the US or any other country not mentioned above, billing will be in USD.

Paying with Your Local Currency

Our system is designed to make your payment process simple and worry-free. When you visit Reel Unlimited's website, our system will automatically detect and display prices in the currency of your location based on your browser settings. This ensures a smooth and transparent transaction without any complicated steps.

Absolutely. You'll receive an invoice via email every time your subscription is renewed, which you can access through Stripe and theReel Unlimited dashboard.

You can find more answers to your questions on our comprehensive FAQs page. If you can't find what you're looking for, please don't hesitate to reach out to our team at support@reelunlimited.com. We're always here to help.